Krzysztof Burzyński

Modernizing SME Communications with AI, SaaS Voice & CX solutions. B2B Business Development. Some other stuff includes Python, Physics, and Space.

[Bloomberg @business]

SGE, a developer of small nuclear plants backed by Polish billionaire Michal Solowow, is planning a 4.2-gigawatt fleet in the UK with the first units expected to start up in 2034 https://t.co/XjONCLHnX8

[Krzysztof Burzyński @krzybu]

Apparently The Universe has changed it's mind and is accelerating it's expansion!

[Department of Physics at University of Oxford @OxfordPhysics]

A new international study confirms the universe's expansion is still accelerating, validating the existence of dark energy and debunking recent skepticism surrounding cosmic measurements. Read the full article via link in bio or  https://t.co/NEJ33QN5dY

[Krzysztof Burzyński @krzybu]

@karpathy I heard it was Polish!

[Krzysztof Burzyński @krzybu]

Ciekawy use-case głosowego asystenta AI: Już nie tylko infolinia bankowa!

[Biznes Innovation @BiznesInn]

Intercom becomes smarter with NIA Frontdesk AI voice assistant from @NFONcom .
- Understands natural language and answers with precision. No need for manual dialing!
- Connects with emergency team immediately.
- Connects the visitor to the specific team or individual responsible.

[Biznes Innovation @BiznesInn]

Intercom becomes smarter with NIA Frontdesk AI voice assistant from @NFONcom .
- Understands natural language and answers with precision. No need for manual dialing!
- Connects with emergency team immediately.
- Connects the visitor to the specific team or individual responsible.

[Biznes Innovation @BiznesInn]

NIA Frontdesk from @NFONcom can act as a strategic layer of support. Instead of your specialists spending their day , the AI handles return policies or checks delivery options 24/7. This allows your team to focus on high-value interactions that actually require a human touch.

[Krzysztof Burzyński @krzybu]

@CuriosityonX Earth is definitely flatter on digital.

[Krzysztof Burzyński @krzybu]

@robbertleusink @grok your bluetooth invention history summary here would be great for completeness!

[Krzysztof Burzyński @krzybu]

The first point of contact defines your customer relationship. A missed call often results in a lost opportunity.
Join my upcoming webinar "Let robots receive company calls" to see NIA Frontdesk AI assistant by NFON in action.
https://t.co/HqPlq0I9KZ

[Biznes Innovation @BiznesInn]

Dzięki sztucznej inteligencji w contact center nie chodzi już o satysfakcję klienta, ale o minimalizację faktycznego wysiłku wymaganego, aby wykonać zadania. Wygląda na to, że wskaźnik CSAT (Customer Satisfaction) jest zastępowany przez CES (Customer Effort Score).

[Krzysztof Burzyński @krzybu]

With AI in the contact center it's no longer about satisfaction, but about minimizing the actual effort required for both customers and employees to complete their tasks. Seems like CSAT Customer Satisfaction metrics is being replaced by CES, Customer Effort Score.

[Krzysztof Burzyński @krzybu]

Make sure your data is available to AI agents as a knowledge base. For SMEs, the simplest way is to select a cloud-based workplace solution integrating AI functions with daily document and email handling. Obvious examples are #Microsoft365 and #GoogleWorkspace.

[Krzysztof Burzyński @krzybu]

So what is AI? AI enables machines to understand natural speech and use it as well. AI is not just a smart chat we can talk to. It is a technology that allows software to communicate in a human way, even between its own modules!

[Biznes Innovation @BiznesInn]

Sending an IT engineer from headquarters to a remote branch for a simple 30-minute task is rarely a smart business decision.
Biznes Innovation "Smart Hands" solve the coverage problem with a network of over 100 competent partners nationwide.

[Krzysztof Burzyński @krzybu]

@AndrewBolis YT

[Krzysztof Burzyński @krzybu]

Has your PBX powering industrial telephony reached end-of-life?
Some years back, industrial telephony PBXs expected lifetime was like several years. Many of those have reached their end-of-life by now. Time find a scalable way out of a problem!

[Biznes Innovation @BiznesInn]

There are several reasons to consider virtual telephony in a manufacturing plant:
1. Mobility and freedom of end devices
2. Simplification of remote system administration
https://t.co/iRtdmKltiY
#industrial #voip #telephony

[Krzysztof Burzyński @krzybu]

Even if you implemented all above, you still need one more policy to be on a safe side: A ZERO TRUST POLICY 😉

[Krzysztof Burzyński @krzybu]

What can we do to increase smartphone cyber-security?
There is a number of technical tools that help, like endpoint management software, anti-virus or EDR applications, secure data containers. But there are also simple recipes which should be applied with relatively small effort

[Krzysztof Burzyński @krzybu]

- as securing smartphones is a quite difficult task, we should focus on application level security. Business applications should provide provisioning, authentication, and data encryption independent of smartphone itself.
- assure data access segmentation