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@NivaBupaSupport Looking forward to see some healthy outcomes of this communication and Hope you will act according to your values “Customer First”.
If you can’t reduce premium allow my policy to migrate in New plan
@Niva_Bupa
My existing policy’s premium increased significantly compared to previous premium. Last time 12952 & this time 16000 even after govt has nullified the GST on health insurance policies. how come 40% inflation is hitting NIVA Bupa.
@NivaBupaSupport I understand you guys are trying to your best level to serve the customers.
However, my concern is not a premium but benefits coming along are not par with new plans.
@NivaBupaSupport Why you are not offering increased sum assured as our premium amount is higher ??
Additionally, government has nullified the GST in health insurances, then how come you are not passing the GST benefits to existing customers and asking more premium saying inflation.
@NivaBupaSupport To be frank it looks like cheating. One side you are asking more premium saying inflation and other side you are offering double sum assured in lesser price. As a trusted partner, you should offer new plans to existing customers. Why can’t this happen when we are paying the more!
@NivaBupaSupport It difficult for me to understand how a new customer with more risk potential can become your priority over the existing customers who believed in your Values without any question for last 5-6 years.
@NivaBupaSupport Being an existing customer for 5 years without any claim, it is disappointing to see what you are offering to new customers in lesser price that you can’t offer to existing customers. In new plans you are offering double the Sum assured compared to what I hv & premium also lesse
I am trying raise complaint but there is no direct contact available. Insta assist is working like heavily drugged, even after adding number 100 times I am not moving to next page. If this is the way you are working then it clearly tells your motto.
Kindly look into it.
Additionally, being an existing customer for last 6 years. I have to pay more compared to any other new customer. Is this the way you want treat existing policy holders who believed in your services 6 years back. This is highly disappointing.
@sumitsaurabh India is a country with thousands of ministers with big pay checks with perks and ZERO responsibilities. Now they will remove some employees and say he was responsible. Until they are bound by responsibility they will never give any job a quality standard. People must ask this!!!
@DoctorHussain96 Removal of Caste based reservation should be the talk....?? Just economic basis... If you saying anything else, it means you are looking for your own time to get benefits