@CapitecBankSA You can close the case and go to hell. Instead of being defensive please deal with your systems. On my side I'm attaching proof that I submitted the statements. Can you do the same and prove that I did not submit them. You even have the guts to send me this laughing emoji 😊
@CapitecBankSA And this is what you wrote: Thank you for contacting Capitec Bank 😊 This chat will now be closed 🙏
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@CapitecBankSA I went to your Gezina Galleries Branch to make my application. Nedbank statement is one of the documents they asked. There is a NEDBANK BRANCH next to CAPITEC BRANCH and I went there and asked for the copies of which I paid for and submitted them as requested.
@CapitecBankSA Morning, after I got a call from your side I thought we were moving into the right direction. And then later I realised that you have sent me on X platsorm:
You can close the case and go to hell. I am not going to do the same thing twice I am not mad.
@CapitecBankSA Just called your CC, they maintain that there are Docs still missing. They don't know as that is reflected by the system. As said before I've been to your Pretorius and Gezina Galleries Branches. Now if I go to the what BRN are these missing documents so that I can submit them?
@CapitecBankSA I CALLED THE CALL CENTRE AND I WAS TOLD THE SAME STORY. WHEN I asked for a SENIOR the consultant just dropped the phone
It's over 3 week now and the keep on telling me that they will respond within 48 Hours.
@CapitecBankSA What was strange at this time is to be told that they never got all my documents from SWELLENDAM BRANCH OF WHICH I DONT EVEN WHERE IT IS.
TODAY I WENT TO THE BRANCH WHERE THE CONSULTANT CALLED MIE BRANCH AND WAS TOLD THE SAME STORY.
On 01 October I went to your Bloed mall branch and for a follow up and I was told I will get a response after 48 hours and that did not happen. On 08 October I called the call centre and that did not happen.
@Capi
On 01 October I went to your Bloed mall branch and for a follow up and I was told I will get a response after 48 hours and that did not happen. On 08 October I called the call centre and that did not happen.
@CapitecBankSA Everyone must know that you have poor Customer Service. I applied for credit with you and I submitted all the documents that were requested. On 26 September 2025 I got a call to go to the branch and sign some docs which I did (I incurred travel costs).
@rainSouthAfrica I am tired of Ur SHIT SERVICE. Since last week Thursday I'm unable 2 make calls.
All the time when I call your CALL CENTRE I'm told that the issue is going 2B escalated to the voice Dept. I had no choice but 2 call U using other network. R U going 2 refund me.
Are there any other details that are not mentioned here? It's been about 3 hours since this was issued by PSL. We are on our way to PRETORIA, what must we do now?