Mari

[Mari @la_mariate]

We don't seem to have much choice but to file a compensation request, which we did, and wait. And while we will be patient, we are hoping for a proper resolution and compensation in this matter, since there was no 'extraordinary circumstance' that caused this cancellation.
(7/7)

[Mari @la_mariate]

So, I understand that some airlines/airports are short staffed because they fired everyone during corona time, but the way #KLM is handling reservations and customer service is just shameful.
(1/7)
@ECC_Nederland @YourEuropeEU @KLM @AirFranceKLM @KLM_UK @KLM_US @MauritsPloeger

[Mari @la_mariate]

So we called their #customercare department. We just had Dennis from reservations in line, and not only could he not help us, nor could he provide a phone number for someone who could, but he also hung up on us.
(6/7)

[Mari @la_mariate]

@MauritsPloeger @NS_Int @Consumentenbond @ROVER_online That's what we get as #consumers when a company becomes a #monopoly! #sad #overheid #autoriteitcm #expatnl #ns_Int

[Maurits Ploeger @MauritsPloeger]

@NS_Int goede manier van omzet genereren. Zal vast niet de enige zijn bij wie het gebeurd. Maar niks kunnen doen want het staat niet in hun systeem. Oftewel te lui om te checken bij de Thalys @Consumentenbond @ROVER_online

[Maurits Ploeger @MauritsPloeger]

@NS_Int vandaag uren aan de telefoon gezeten vanwege onze aankoop van Thalys kaarten, te horen gekregen dat ze niks kunnen betekenen en we dus onze €140 euro kwijt zijn. Verder ook niemand die mee denkt in een oplossing. Top service dit! @Consumentenbond @ROVER_online