@motorolaindia My 7 month old moto edge 60 fusion got dead suddenly and the service centre denied repair under warranty because of wear and tear scratches on display. Attaching image and jobsheet. Pathetic service. Resolve my case first.
@ShubhamAsh14313@motorolaindia Yes, I saw some reddit post also their phones also got dead suddenly in 7-8 months usage. Atleast @motorolaindia should repair phone under warranty na . They are not even replying to me now. Raised Consumer Helpline also no response yet. @nch1915
@motorolaindia service center is denying warranty on my 7-month-old Moto Edge 60 Fusion due to minor cosmetic scratches, calling it 'externaly damage.' They refuse to provide a written rejection. Is this your official policy?"
@nch1915@motorolaindia@Moto Answer me these questions in ss and share reports.
It's totally unfair rejecting internal repair in warranty because of minor scratches which is usual as wear and tear. It's been 20+ days. My phone is in service centre.
@nch1915@motorolaindia@motorolaindia@Moto
Image I received on mail, is clearly minor scratches which is wear and tear but still service centre is labeling it a external damage, rejecting repairing my 7 month old moto edge 60 fusion under warranty. @nch1915 please look, I want repair under warranty
@motorolaindia@motorolaindia Its been 15 days, my phone is in service centre, you are denying warranty. I have read your warranty policy no where it's mentioned that full warranty will be void if there's any minor scratches.
Please check DM. @nch1915
@BalaVijay120715@Moto@motorolaindia Simalar case for me, my 7 months old moto edge 60 Fusion stopped working without any damages and service centre rejecting warranty due to some minor scratches @motorolaindia@Moto@Moto_Support I have already raised concern it's been more than 2 days , no response yet.
@motorolaindia it's not fair to reject warranty due to minor wear and tear scratches and not even connecting when raised questions. It's been 3 days and still no response. No option left to connect with support.
@motorolaindia service center is denying warranty on my 7-month-old Moto Edge 60 Fusion due to minor cosmetic scratches, calling it 'externaly damage.' They refuse to provide a written rejection. Is this your official policy?"
@motorolaindia Phone was working perfectly fine, and in a moment the screen stuck and then power off. Just 7 months old. Moto edge 60 fusion is dead. It's totally internal defect. Please look into earliest.
@motorolaindia Hi, Not able to accept DM request, may be due to unencrypted.
Please check with service centre as per job sheet number. They are rejecting warranty due to wear and tear cosmetic scratches.
I've to board train 03241 to BLR at 6:00 PM from DDU, skipped Mahabodhi and took SPL train at 12:55 PM from Gaya expecting to reach DDU by 4:25 PM. Now SPL train is running late & stopped at Karamnasa to give a pass to Mahabodhi.
@RailMadad@RailwaySeva@RailMinIndia
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