Lawrence Altaffer he/him

Design Leader @Meta - Formerly Sr Dir @capitalone, creative tech @wearesaatchi LA & design at @onecampaign @productred

[Lawrence Altaffer he/him @LAltaffer]

@Delta been at 4 airports in two weeks and every time your counters are severely understaffed. You’ve become the slowest service in the airport

[Lawrence Altaffer he/him @LAltaffer]

I know I’m not in here much. I’m now gonna fully ignore this place. So message me other ways if you need. #thanksforthefish

[Lawrence Altaffer he/him @LAltaffer]

@swftjack Really glad to see this tweet.

[Lawrence Altaffer he/him @LAltaffer]

@swftjack Rata is from the streets man

[Lawrence Altaffer he/him @LAltaffer]

@swftjack Hahahaha. Welcome to the club.

[Lawrence Altaffer he/him @LAltaffer]

@nickf Who is only talking about Twitter? If you’re part of these companies I can promise you we aren’t talking about Twitter

[Lawrence Altaffer he/him @LAltaffer]

@swftjack ❤️

[Lawrence Altaffer he/him @LAltaffer]

@mialoira Discord or FB Groups

[Lawrence Altaffer he/him @LAltaffer]

@swftjack Can’t wait!

[Sahil Bloom @SahilBloom]

I recently came across data on who we spend our time with over the course of our lives.

The insights are simultaneously inspiring and depressing.

Here are 6 graphs everyone needs to see:

[Lawrence Altaffer he/him @LAltaffer]

@swftjack Wow. Thank you Matt. I don’t even know what to say but to say thank you. Working with you and getting to know you has been equally amazing. Incredibly excited to see what we can make in the future.

[Lawrence Altaffer he/him @LAltaffer]

@tranhelen Can’t one do both?

[Lawrence Altaffer he/him @LAltaffer]

@swftjack Know that it was what I heard over and over when I joined. Your talent is extremely high.

But what has always impressed me more is your resiliency. And your ability to see the silver lining.

You’ll go on to do great things.

[Lawrence Altaffer he/him @LAltaffer]

@mialoira me!

[Lawrence Altaffer he/him @LAltaffer]

So..I'm in search of a new Primary bank. @USAA gives me no reason to stay. Products are competitive. Customer service has fallen so far. And their web and app experiences are years behind other banks.

Anyone got banking experiences they love? #onlinebanking

[Lawrence Altaffer he/him @LAltaffer]

@USAA_help Don't bother. I've already had it confirmed that @USAA knowingly deleted everyone's history and settings because it was too costly for them to do the right thing and migrate the customer data over.

1 more reason to leave @USAA even after 2 decades of being a customer

[Lawrence Altaffer he/him @LAltaffer]

@USAA_help @USAA with your recent banking app update you have deleted years worth of setup scheduled transactions..

[Lawrence Altaffer he/him @LAltaffer]

A feature I used to track most of my finances, when it came to my primary checking account now wiped entirely clean..

[Lawrence Altaffer he/him @LAltaffer]

There are few first world problems worse than being an expert in a particular field and then having to use 'chat' help features when a provider breaks their service..

I really wish companies would stop rolling out chat help services that do little more than redirect you #uxfail