Laura Fay

Product Management | Customer Success |Strategy & Operations | Author | Speaker

[Laura Fay @lauramfay]

Check out the latest article in my newsletter: The Experience Led Growth Manifesto – Core Values https://t.co/BmTXgh114I via @LinkedIn

[Laura Fay @lauramfay]

Check out the latest article in my newsletter: Data over Opinions: Digital Experience Value #8 https://t.co/iQVWsDsLc6 via @LinkedIn

[Laura Fay @lauramfay]

Check out the latest article in my newsletter: Omnichannel over Limited Access: Digital Experience Value #7 https://t.co/smVUfX8T9z via @LinkedIn

[Laura Fay @lauramfay]

Check out the latest article in my newsletter: Personalized over Generalized: Digital Experience Value #6 https://t.co/UeSWBJAohQ via @LinkedIn

[Laura Fay @lauramfay]

Check out the latest article in my newsletter: Proactive over Reactive: Digital Experience Value #5 https://t.co/M2lOAeCXhu via @LinkedIn

[Laura Fay @lauramfay]

Check out the latest article in my XaaS Product Insights newsletter: Simplicity over Complexity: Digital Experience Value #4 https://t.co/vn3dilBWOH via @LinkedIn

[Laura Fay @lauramfay]

Compelling stats!

#productmanagment #productled #saleseffectiveness #simplify https://t.co/9paHJASD9M

[TSIA (Technology & Services Industry Association) @TSIACommunity]

#DigitalTransformation is such a popular industry term, but what do companies actually need to do to achieve it?
Get the lowdown on challenges companies face & what to do about them in CRM Magazine's interview w/ authors @j_b_wood and @thomaslah_tsia. 🔥 https://t.co/IUzzJzUapf

[TSIA (Technology & Services Industry Association) @TSIACommunity]

On this episode of @ServiceNow's #podcast, @GeorgeAHumphrey talks to John Spencer about the study of #DigitalTransformation in tech companies, common challenges, and solutions to help them get ahead. 💡 Listen now: https://t.co/Th1xS8AtwV. #techpodcast #XaaS

[Laura Fay @lauramfay]

Thanks @wendicsturgis of Cleverbridge for bring together a great group of leaders - @alihtaba, Carla Young, @robrosa968, Ben Meyer, Rosanna Martinez, Happy Luther and @scottstuder. I really enjoyed getting to know you all over dinner in Las Vegas at #tsi…https://t.co/xvFEqUciVU

[Laura Fay @lauramfay]

Great panel conversation with my research executive colleagues @humphrey_tsia, Anne McClelland, Steve Frost, Thomas Lah addressing some controversial topics in tech today.

#productmanagment #customersuccess #sales #xaas https://t.co/WnNquXU3ON

[Laura Fay @lauramfay]

Companies are rapidly #trending towards #outcome aligned #pricing models. Industry example abound, however it's dependent on and operationalizing around customer's business outcomes and your business' tangible value contribution to those outcomes. As th…https://t.co/MhC7pO3IaV

[Laura Fay @lauramfay]

We all know it intellectually but often don’t act to address it…. We can all recognize ourselves in many of the items well articulated here. Question is…how will we get unstuck to ensure we are progressing. https://t.co/Qaskx2C8pS

[Laura Fay @lauramfay]

Join us! https://t.co/8HnIapl0B0

[Laura Fay @lauramfay]

Hey #productmanagment and #productoperations folks out there! Litera is hiring. Position reports to @MeredithJohnson, a highly collaborative, supportive and forward thinking #cpo. #hiring https://t.co/nNH4AogpRk

[Laura Fay @lauramfay]

Turns out that #productmanagement handshake with #customersuccess is the high octane fuel that make the #adoption , #retention and ARR #growth engine operate at full tilt. Check out my blog on what the research reveals. https://t.co/xjSaMgq3lh

[Laura Fay @lauramfay]

Sage advice from J.B. Wood
#productmanagement #revenuecyclemanagement #serviceexcellence #partners https://t.co/cu2ibkftdw

[Laura Fay @lauramfay]

What validation to see Digital Hesitation on the top of the Amazon charts. Thanks to all who have picked up their copy!. I am thrilled to have co-authored this book to bring #productmanagement research insights to the industry. There's no time like the p…https://t.co/M311htLeRp

[Laura Fay @lauramfay]

For those curious/concerned/interested to learn of the impact of the current #economic climate across the #techcommunity and what #B2B companies are doing about it, this confidential survey is for you. #pricing #pricingstrategy #inflation #sentimentanaly…https://t.co/OoUDUCt4ij

[Laura Fay @lauramfay]

I am proud to have co-authored Digital Hesitation. It is a pragmatist's guide to managing a technology-centric #B2B company through its next five years of development.

My co-authors and I share #insightsanddata from years of operational #benchmarking,…https://t.co/Qz9xsTblvJ