@andrewchen Why focus on the top of the funnel first vs the middle/bottom? Increasing conversions at any point in the funnel will have the same impact on revenue but can usually be done cheaper the lower you go as users are more engaged.
@skip_weisman Treat them with respect, be firm when you need to but forgive when mistakes are made and teach them from it. Even if you eventually have to let someone go it should be done in a way that allows them to keep their dignity.
@skip_weisman Constantly advocating for them through your actions. Have regular 1:1s where you can get to know them and what their goals are on a deeper level. Then showing them you’re listening my providing opportunities for them to advance along their desired path.