Lee Bearton

Me in 3 words: Really bad at maths.

[Lee Bearton @LeeBearton]

@AvantiWestCoast So you said the 06:27 had been reinstated. It’s now 06:35 and there is no sign of it. Can you tell us what’s going on?

[Lee Bearton @LeeBearton]

@AvantiWestCoast cancelling tomorrow morning’s train already with no reason given. Just “up yours” to customers. Cheers

[Lee Bearton @LeeBearton]

@LNRailway No sign of the 06:27 that @AvantiWestCoast said had been reinstated. Or was showing as delayed to 06:31 but has now disappeared. Can anyone tell us what’s going on?

[Lee Bearton @LeeBearton]

@AvantiWestCoast @LNRailway Of my god. You could not make it up.

[Lee Bearton @LeeBearton]

@LNRailway @AvantiWestCoast Well hello @LNRailway, thank you for your response. So @AvantiWestCoast say they can’t tell until tomorrow but you can tell me now. Just another point against @AvantiWestCoast which MUST be up for “most hopeless company ever” award.

[Lee Bearton @LeeBearton]

@AvantiWestCoast @LNRailway Well, as this is one of the first trains and your customer service never responds before 7am, it’s pretty pointless to not know if ticket acceptance is in place. Another hopeless @AvantiWestCoast process

[Lee Bearton @LeeBearton]

@AvantiWestCoast Sorry, what is your job @AvantiWestCoast? You’re a train company that charges a fortune for running a train service but can’t provide a that service because you have a shortage of train crew. You couldn’t make it up.

[Lee Bearton @LeeBearton]

@AvantiWestCoast Thanks. I did manage to claim a refund for the cancelled outbound journey, but NOT the return journey, which you argued was not cancelled and therefore didn’t warrant a refund! Ridiculous. Had to call and argue for it! Why would I need the return if you cancel the outbound?!

[Lee Bearton @LeeBearton]

@AvantiWestCoast @RailwayChildren Admirable. And nice to see. But with yet another fare rise implemented and my train cancelled due to “a lack of train crew”, it would be nice to see more staff available for running your trains rather than this. Maybe Avanti could make the donation and let the staff run trains.

[Lee Bearton @LeeBearton]

Another HUGE fare rise and the service is cancelled due to “a lack of train crew”. Where’s the ticket money going then? Cos it ain’t on the one job @AvantiWestCoast are supposed to be doing.

[Lee Bearton @LeeBearton]

@NespressoUK Second time you’ve collected, claimed to have repaired and returned our coffee machine … and it has clearly not been touched. Doing exactly the same thing. Can’t be used and we’ve now wasted four days waiting in for collections and three weeks of “repair”

[Lee Bearton @LeeBearton]

@JGhelp You told me to email you at [email protected], so I did. But have heard nothing back. No helpful response on here. Nothing on Instagram. And no response on email. Any chance of some assistance?

[Lee Bearton @LeeBearton]

@JustGiving Just donated and as I hit “pay” I saw a £7.50 “tip” to you! Nowhere was it clear before this that I was tipping you but no way to stop payment. Then a message asking if I had been aware I was tipping. Nope!! How do I get it back? I had no intention of paying this.

[Lee Bearton @LeeBearton]

@JGhelp Yep, I have emailed them. No reponse. Nothing from Instagram. Nothing from here. And nothing from help@justgiving. Any chance if a response?

[Lee Bearton @LeeBearton]

@JGhelp made donation and as I hit “pay” I saw a £7.50 “tip” to you! Nowhere was it clear before this that I was tipping you but no way to stop payment. Then a message asking if I had been aware I was tipping. Nope!! How do I get it back? I had no intention of paying this.

[Lee Bearton @LeeBearton]

@GWRHelp Wow. A train actually running during a big event and not cancelled by strikes. It’s a miracle

[Lee Bearton @LeeBearton]

@AvantiWestCoast Funny that … staff not showing up on a Friday. Phoning in a sickie for a long weekend? And then striking for more money! Read the room! Absolute disgrace if a company and service.