@BritishGas@gary230264 Hi Gary, this has also happened twice to me. No explanation, no actual notification that they are not coming. Usually I then get a generic email saying they are working on my complaint which has been ongoing for 10 weeks now. Top work @BritishGas
@BritishGas I was advised the 35 day review deadline was 2 days ago and that it would be reviewed and someone would be in touch with me. As per usual, the information given was either inaccurate or the promises of some sort of action as empty as all of the other promises made.
@BritishGas I am not wasting my time. Last week had a DM conversation with Ash, took over an hour for him to achieve nothing. The customer services at british gas is an absolute shambles.
@BritishGas the 35 day time frame to deal/respond to my complaint was this Sunday. No contact from BG, no response, no resolution…is this the standard way you deal with complaints?
@BritishGas As might have been expected, the same lack of basic knowledge of my case and inability to resolve the issues experienced over DM. As before, I would be weary choosing BG if you are after an EV tariff.
@BritishGas I cannot quite believe that I had a 30 minute phone call with a customer services representative that “booked” a smart meter installation date and time, only for me to find out 2 weeks later that it was all a lie and there was no booking made whatsoever.
@BritishGas I’m sure you would like to think it was a glitch in the system, but given the standard of service I have received, I have very low expectations and would advise against new customers joining BG to try and get on an EV tariff.