@simonturner133@c2c_Rail Im with you Si. I called the Customer Relations number Friday and spent an hour on the phone to be told to queue up for a ticket. Ticket office were unable to help. Been travelling for years now and never known such bad service.
@c2c_Rail 1 hour on the phone to be told to queue for a replacement whilst my smart card season ticket transfer is pending. Queue up for 20 mins to be told they cannot issue me one. I've never experienced service like this!!
@c2c_Rail how much longer do I have to wait for a call from your Customer Relations team? It's now been over a month since I paid you £3600 and still cant get through the barriers with my card and no credit.
@c2c_Rail Nearly a week after sending my card details and still no call back or credit that is due. Honestly is shocking considering how much I pay! Busy or not a month to top up my card is ridiculous
@c2c_Rail I paid over £3500 last month and you've still not applied this to my smart card despite being promised a call back from Customer Relations on 3 occasions. I've lost count how many times I've called about this and the credit I'm due. Shocking service!