Liz Ferguson

SVP Research Publishing at Wiley, opinions my own

[Liz Ferguson @lfliz]

@dpd_uk_helpdesk you have delivered someone else's package to me along with mine. Your automated contact services (website chat and phone) confirm you've delivered mine and don't give me an option to tell you I also have someone else's. Pls advise.

[Liz Ferguson @lfliz]

@thameswater Thanks. Just sent info by DM and have your bot responding - that won't get us anywhere. Will a person see the info too?

[Liz Ferguson @lfliz]

@thameswater you are chasing me to pay a bill I've disputed twice via your online chat service and twice to a complaints address which promises a response in 10 days. Nothing received despite trying since October. How do I get someone to respond???

[Liz Ferguson @lfliz]

@British_Airways Ok - would like to know once info is available. The disappointment is not being able to rely on BA - cancelling days ahead is a choice. Travel frequently (gold) and need reliability.

[Liz Ferguson @lfliz]

@British_Airways can someone explain why BA188 26 Sep just cancelled days ahead? No seats on any other BA flight out of EWR or JFK so having to return via BOS - 12+hr delay + cost of addnl overnight stay.

[Liz Ferguson @lfliz]

@tomjwebb Hi @tomjwebb - it's been a while! Hope all is well (other than the pain of submitting and reviewing and passwords and all that, obviously). I have friends with something new that might be of interest... Drop me a line if you would like to take a look.

[Liz Ferguson @lfliz]

@ProfExistence Looks great. Congratulations.

[Liz Ferguson @lfliz]

@British_Airways stuck in eternal loop of being told API (US flight) needs adding. Have added multiple times incl days ago but online checkin keeps returning me there despite showing all is completed. Have tried on 2x web browsers and 2x apps on diff phones. Help!

[Liz Ferguson @lfliz]

Thrilled to announce our new agreement with Projekt DEAL earlier this afternoon during Frankfurt Book Fair. Grateful to all those who made the first agreement such a success and those who will deliver the future of #OA for German researchers. https://t.co/xf9aSMHy2V

[Liz Ferguson @lfliz]

@eircare can you please DM me? Need your help in handling a/c closure but your normal bereavement form doesn't work as I'm not an EIR customer or resident of Ireland. Thx.

[Liz Ferguson @lfliz]

@AtifAziz4 @AwaisQadir18 @Hindawi Apologies you’ve had a frustrating wait. You will hear directly from the team later this week in response to the concern you’ve raised.

[Liz Ferguson @lfliz]

@BMittermaier Disciplines and geographies are moving at different paces. More to be done for sure, but we’re making decent progress - very close to 80 TAs, flipped more journals (and bigger journals) last year than ever before.

[Liz Ferguson @lfliz]

Transition to #OA well underway in Germany: Gerard Meijer declares by end of this year 100k articles will have been published OA in Germany bc of transformative agreements. #OA2020

[Liz Ferguson @lfliz]

@AllenJMoore Congratulations!!! News indeed!

[Liz Ferguson @lfliz]

@nickogoncharoff Hope all is well or soon will be, Nicko. +100 for your underlying message.

[Liz Ferguson @lfliz]

@CarolineSutton @TheAA_UK We are fine now we’re home, thanks. We weren’t in the car when it was collided with which is the best thing I can say about the experience…

[Liz Ferguson @lfliz]

Dear @TheAA_UK. We need to talk. I’ve just got home 21 hours after first calling you because my car had been in a collision. I live less than 2 hours from where it happened. Totally unacceptable service except for the second recovery driver.

[Liz Ferguson @lfliz]

@lucyharper @thebearofwisdom Congratulations!

[Liz Ferguson @lfliz]

@MelanieLehnert Thank you! Great game on both sides.

[Liz Ferguson @lfliz]

Don’t mind sharing that I’ve shed a tear or two. Special for so many reasons. #Lionesses #WEURO22