@British_Airways That may be the case, but when there are cot seats on the aircraft that are not being allocated to guests because of BS “off season” rules, I find it to be horrendous client treatment. ALL cot seats should be allocated to people who NEED THEM!
Completely appalled by the treatment I have received from @British_Airways while trying to book a cot seat for my 5 week old baby on our upcoming international flight. Where is the human decency?! Wish I’d booked another airline! #BritishAirways#PoorTreatment#AnotherShitAirline
@British_Airways Given conflicting information from many CS supervisors in regard to the cot seat availability on flight BA0217 Saturday May 12. I have been requesting cot seat for two weeks & no one can help me get to a resolution. I am flying with 5 week baby alone. Disappointed with BA.