Lindsey Duffy

Mummy to Lilly & Lottie-Rose ❤️

[Lindsey Duffy @lindseyjdee]

@Primark Are your till issues rectified as of yet? Last weekend I was stuck in a queue for over an hour. Yesterday your Meadowhall store was closed due to the same issue?

[Lindsey Duffy @lindseyjdee]

@SheffieldStar Mown down?? REALLY 🙄

[Lindsey Duffy @lindseyjdee]

Hey @Plusnet! My broadband has been down for over an hour now! What's happening?
Blue light on the router but no Internet connection or landline.
Not great when working from home 😕

[Lindsey Duffy @lindseyjdee]

@WizzAirUK_W9 Great to hear that the UK Gov are now investigating Wizz for cancelling customers flights, leaving them stranded abroad and not reimbursing welfare costs and paying out compensation that they are legally entitled to!
Today I will be filing my claim through small claims court!

[Lindsey Duffy @lindseyjdee]

@OntheBeachUK
After 2 months of waiting on a reply to my claim with Wizz, I being told that it has been declined as OTB are the booking owner.
I am hundreds out of pocket.
Why make bookings under your own credentials if you're not prepared to help customers when issues arise?

[Lindsey Duffy @lindseyjdee]

@WizzAirUK_W9 I'll echo what everyone else has said. Still waiting on a response to my claim. Well over the 30 days response time. 🙄 I'm hundreds of pounds out of pocket and just want this resolved.

[Lindsey Duffy @lindseyjdee]

@WizzAirUK_W9 Can you DM about my claim please? Still waiting for my money to be returned for welfare and to be compensated for being left stranded. It has been 43 days.... you're supposed to respond with 30 days
Was told yesterday that I would get an answer today... 🙄

[Lindsey Duffy @lindseyjdee]

@WizzAirUK_W9 I've been waiting 41 days for a response to my claim... can you look into it please?

[Lindsey Duffy @lindseyjdee]

@WizzAirUK_W9 I'd like my money back please. Or I'll be taking my complaint further. You've had over 30 days to respond and nothing.....

[Lindsey Duffy @lindseyjdee]

@OntheBeachUK Still waiting on a response to my complaint..... not heard one thing after 4 weeks. 🙄 I'm hundreds of pounds down and want my money back!!!

[Lindsey Duffy @lindseyjdee]

@WizzAirUK_W9 It's never been easier for Wizz Air to take your money & book your flights. But almost impossible to get your money back after they leave you stranded abroad with 2 children.

[Lindsey Duffy @lindseyjdee]

@ATOLprotected @UK_CAA @WizzAirUK_W9 @OntheBeachUK Thank you so much.
I will take a look 😊

[Lindsey Duffy @lindseyjdee]

@Euanobm @Flight_Refunds We were left stranded by Wizz Air in Palma and then again in Cardiff (200 miles from home!) with 2 children.
Happy to take my story to the press! Submitted a complaint to OTB who have closed my query with no response. 🤷 @OntheBeachUK @WizzAirUK_W9

[Lindsey Duffy @lindseyjdee]

@_itsmattb @OntheBeachUK @ATOLprotected @ABTAtravel @looknorthBBC @itvcalendar I've submitted complaints to both @WizzAirUK_W9 & @OntheBeachUK. If I don't get a reasonable response I will be taking it to court. Left stranded twice with no help or assistance. Wizz won't deal with it as @OntheBeachUK made the booking under their business details!!

[Lindsey Duffy @lindseyjdee]

@MitchelGreagsby @1Val1 @OntheBeachUK Yes, My issue has been resolved by On The Beach. Its likely that you flight has been changed by the airline.
They called me on my mobile to discuss option. I'd made notes on the booking and also left messages on all socials and TrustPilot.
The Operations team are helpful.

[Lindsey Duffy @lindseyjdee]

@OntheBeachUK PLEASE ASK YOUR OPERATIONS TEAM TO MAKE CONTACT WITH ME IMMEDIATELY!!

[Lindsey Duffy @lindseyjdee]

@1Val1 @OntheBeachUK Apparently my flight has been moved forward yet I have got NO flight information on my booking confirmation. It has been completely removed.

They can't even provide a booking reference for me to check in!!

I don't think these new flights even exist. Wizz no nothing about them!

[Lindsey Duffy @lindseyjdee]

@1Val1 @OntheBeachUK Completely agree Val.
They enter into legally binding contracts with their customers agreeing to book seats with the airlines but don't actually book them! Or they oversell the seats.... anyway when they do change your flights they don't even get in touch.