@Primark Are your till issues rectified as of yet? Last weekend I was stuck in a queue for over an hour. Yesterday your Meadowhall store was closed due to the same issue?
Hey @Plusnet! My broadband has been down for over an hour now! What's happening?
Blue light on the router but no Internet connection or landline.
Not great when working from home 😕
@WizzAirUK_W9 Great to hear that the UK Gov are now investigating Wizz for cancelling customers flights, leaving them stranded abroad and not reimbursing welfare costs and paying out compensation that they are legally entitled to!
Today I will be filing my claim through small claims court!
@OntheBeachUK
After 2 months of waiting on a reply to my claim with Wizz, I being told that it has been declined as OTB are the booking owner.
I am hundreds out of pocket.
Why make bookings under your own credentials if you're not prepared to help customers when issues arise?
@WizzAirUK_W9 I'll echo what everyone else has said. Still waiting on a response to my claim. Well over the 30 days response time. 🙄 I'm hundreds of pounds out of pocket and just want this resolved.
@WizzAirUK_W9 Can you DM about my claim please? Still waiting for my money to be returned for welfare and to be compensated for being left stranded. It has been 43 days.... you're supposed to respond with 30 days
Was told yesterday that I would get an answer today... 🙄
@OntheBeachUK Still waiting on a response to my complaint..... not heard one thing after 4 weeks. 🙄 I'm hundreds of pounds down and want my money back!!!
@WizzAirUK_W9 It's never been easier for Wizz Air to take your money & book your flights. But almost impossible to get your money back after they leave you stranded abroad with 2 children.
@Euanobm@Flight_Refunds We were left stranded by Wizz Air in Palma and then again in Cardiff (200 miles from home!) with 2 children.
Happy to take my story to the press! Submitted a complaint to OTB who have closed my query with no response. 🤷 @OntheBeachUK@WizzAirUK_W9
@MitchelGreagsby@1Val1@OntheBeachUK Yes, My issue has been resolved by On The Beach. Its likely that you flight has been changed by the airline.
They called me on my mobile to discuss option. I'd made notes on the booking and also left messages on all socials and TrustPilot.
The Operations team are helpful.
@1Val1@OntheBeachUK Apparently my flight has been moved forward yet I have got NO flight information on my booking confirmation. It has been completely removed.
They can't even provide a booking reference for me to check in!!
I don't think these new flights even exist. Wizz no nothing about them!
@1Val1@OntheBeachUK Completely agree Val.
They enter into legally binding contracts with their customers agreeing to book seats with the airlines but don't actually book them! Or they oversell the seats.... anyway when they do change your flights they don't even get in touch.