@CaratLane Another useless excuse—what a surprise. Should we expect you to pay interest for keeping our money all this time? And please, keep the scripted replies to yourself.
@CaratLane@TataCompanies
@CaratLane Ordered a product with delivery promised by Jan 10. Since I needed it earlier, I cancelled. Only after calling support was I told there’s an “inventory issue”. Now I must wait till Jan 10 to initiate the refund and another 10 days to get my money back. Unacceptable.
@CaratLane@TataCompanies, are you aware that @CaratLane is practically robbing people? Because that’s exactly what it looks like. Countless tweets of customers losing lakhs with no product, no refund—nothing. If this is the standard you’re going for, congratulations.
Here we go again. @CaratLane wants me to wait till Jan 31st for a refund that should’ve been processed long ago. Customer care keeps repeating the same script, and clearly many others are facing the same issue. All we ever get is a useless ‘sorry for the inconvenience.’
@CaratLane Fantastic. Now I get to wait another 10 days to get my own money back. And if it drags past Jan 20th, I might as well expect it next year. Fabulous customer service, @CaratLane. This is my first purchase here, and definitely my last.
@CaratLane@CaratLane You blame a technical glitch, but customer care says inventory delays and operational system updates. Whatever the excuse, it’s not my problem. This should’ve been clearly mentioned on your website. Now I have to wait 20 days for a refund. Completely unacceptable.
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