Larry Irons

Experience design strategist, researcher, and teacher of social ways to get better results.

[Larry Irons @lirons]

@CVS chatbot customer service agent doesn't know the difference between a prescription refill and a prescription renewal. What a bad customer experience #AI #genai #customerexperience

[Larry Irons @lirons]

@CBS @ABC @NBC @foxnewspolitics Please stop using the phrase "conspiracy theory" to describe allegations of conspiracy. There is no such thing as a conspiracy theory. Giving such allegations the status of "theories" is misleading and all of you should know better.

[jim iuorio @jimiuorio]

"We'll know our disinformation program is complete when everything the American public believes is false."  - William J. Casey, CIA Director (1981)

[Larry Irons @lirons]

@jimiuorio Trump takes a lot of his cues from the Reagan administration. Reagan had a "kitchen cabinet". Very wealthy people dominated it. Trump has DOGE with a billionaire in charge.

[Larry Irons @lirons]

@RayDalio you seem to think productivity results in higher wages. You need to look at this and tell us why things are different now

https://t.co/mGZMWAifzl

[Larry Irons @lirons]

Why is Paramount+ "The Daily Show" and "Late Night" available on YouTube and not on Paramount+? Get your act together! #ParamountPlus #Paramount We don't care about your acquisition woes!

[Larry Irons @lirons]

@Prime @FTC Watched the first season of Billy The Kid which, according to Amazon, is included with Prime. Got to the second season and it requires signing up with MGM+. BAIT AND SWITCH. Do something about this!

[Bloomberg @business]

The Employees’ Retirement System of Rhode Island asked a Delaware judge to order Paramount Global to turn over files related to its talks about a possible sale or merger of the company https://t.co/CnZdhAU2wn

[Larry Irons @lirons]

Adieu to X. Anyone who has an interest in what I might tweet can find me on Mastadon with the same handle. If I'm going to have to pay for access to tweetdeck there is little reason to stay here. The original interface has always sucked. The current one is worse. #Xiled

[Larry Irons @lirons]

Do layed off tech workers not know about the Worker Adjustment and Retraining Notification Act (WARN) (29 USC 2100 et. seq.)? @Tesla

[Larry Irons @lirons]

If you ever wonder how to get the worst #customerexperience in the pharmacy business try getting the BBB-rated F service from @cvspharmacy. What a joke of a service process!

[Larry Irons @lirons]

Well, I guess I am out of this X space. I will not pay for access to tweetdeck or X. Let the advertisers pay. Oh, I forgot, they have all left too.⚡️

[Fiddler AI @fiddler_ai]

Many have remarked that #ChatGPT's performance has degraded over time. Researchers quantitatively tested this hypothesis, and their findings are startling: https://t.co/BYJMNorFEL

#ML #LLM #MLOps #DataScience #MachineLearning #AI #DataEngineering #LLMOps

[Larry Irons @lirons]

How Is ChatGPT’s Behavior Changing overTime? Great research from Stanford https://t.co/iQzEBCgCD0 #machinelearning #ChatGPT

[Scott C. Trout @ScottCTrout]

@AmerenMissouri Happy 4th from Ameren. Enjoy sweltering heat with no a/c for your holiday & we will continue to NOT update you on the status of your power and instead we will proudly say “undetermined”. Enjoy! PS We will be seeking a rate increase later this year. #stillnopowerinchesterfield

[Larry Irons @lirons]

@AmerenMissouri An assessment person was on Bonhomme Woods Drive this morning and your outage system still says undetermined regarding resolution. Why?

[Larry Irons @lirons]

@AmerenMissouri There are no trucks in Olivette, two days!

[Larry Irons @lirons]

@UniversityCity Send some out to @Olivette, have not seen anyone except tree removal contractors. No Ameren trucks seen after a drive around the city!

[Larry Irons @lirons]

@abacaj Any corporation using a business model that depends on generative AI, but really everything we know about AI (I've been reading this stuff since the 1980s), has not thought about the liabilities involved in a human facing use of the crude algorithms used so far in backend systems

[Larry Irons @lirons]

@Kurt_Cagle offers some insights worth thinking about regarding societal impacts of generative AI #ChatGPT