@ASOS_HeretoHelp this is such bad customer service! You ask a question, you get connected, no response, then they disconnect you even though they tell you to stay online!!! This happens most of the time when using this service?? So I'm bringing it to twitter. Please advise??
@OfficialPLT_CS sent you 2 parcels back on the same day, both for refunds, you acknowledged one and refunded it, the other has not been processed, no email confirming you have it. I sent you an email 3 days ago and still no response to that either. You now have £60 of my money!
@virginmedia Why are you not asking me to dm more details so you can rectify the issue. Please show your customers you value their custom instead of batting people from one post to the next ! @TomMockridgeVM please read the above and help!
@virginmedia WARNING ELDERLY VIRGIN CUSTOMERS My dad has recently had a customer services rep commit a fraudulent transaction without permission. He is 76 and hard of hearing. He now has been sent a mobile he stated he didn't want, several calls made and it's still not resolved!!
@virginmedia Omg this is a joke. I have stated i raised a complaint and im stating nothing has happened. You should be telling me what you're going to do to rectify your mistake. You give an answer but not one that's helpful or shows concerned. I want u to tell me what you intend to do please
@virginmedia He's now received a text stating you have increased his monthly invoice for a phone he doesn't want or have. You have caused him increased stress and worry. The service is disgusting ! Im emailing your CEO [email protected] with a complete breakdown of your incompetence
@virginmedia Yes they said they'd contact me at 5pm on 24th July, arranged my dad 2 be with me waited an hr no one called!So we called you, The phone he didn't ask for had delivered to their previous address The customer rep asked my dad to drive to the old address and retrieve it for them!