Lisa Aitken

Posts on communications, current affairs and my opinion on life. All opinions are my own.

[Lisa Aitken @lisaaitken88]

We’re proud to be the exclusive Asia Pacific partner for @descopeinc! https://t.co/6R1Y5k6vz3

[Lisa Aitken @lisaaitken88]

Curious about the impact of AI on contact centers? Check out this blog by Chris Angus. https://t.co/6ukFfjusM8

[Lisa Aitken @lisaaitken88]

Proud to share that @8x8 has won the @TrustRadius 2024 Tech Cares Award for demonstrating exceptional corporate social responsibility through volunteerism, #DEI programs, charitable donations & fundraising, & our commitment to #ESG standards. #Lifeat8x8 https://t.co/cZo0nrzzLd

[Lisa Aitken @lisaaitken88]

A proactive approach to property maintenance allows landlords to stay on top of issues. Read about how @8x8 Active Assessor helps #UK housing associations communicate more effectively with tenants & get ahead of potential problems. #SMS #TenantSatisfaction https://t.co/RejZ57XpEe

[Lisa Aitken @lisaaitken88]

With the help of @8x8 and @NovaBytesit, the charity organization @hp_Scotland has been able to create a 24/7 helpline to provide citizens who are at risk of or currently experiencing homelessness a wide range of emergency support. Learn more here. https://t.co/L1YKDQMohy

[Lisa Aitken @lisaaitken88]

8x8 recently announced a 35% year-over-year spike in #CCaaS deals with midmarket enterprises, a 9% increase in total #contactcenter customers, & an 8% YoY increase in the total number of agents leveraging @8×8 Contact Center. Read more in @cxtodaynews. #CX https://t.co/FPm2n2pxs9

[Lisa Aitken @lisaaitken88]

In the long run, it ends up costing you more to maintain on-premises, legacy #communications solutions. Here are 8 key reasons to leave legacy systems behind and migrate your communications to the #cloud. #CCaaS #UCaaS #CPaaS #CX https://t.co/ZdarblUsZE

[Lisa Aitken @lisaaitken88]

8x8 #Jitsi as a Service has been named a leader in the programmable #video market in a new report by #telecom and #unifiedcommunications industry expert @tsahil. Read more here about @8x8 #JaaS and 8x8 #CPaaS. #CX @jitsinews https://t.co/l3AMj876rC

[Lisa Aitken @lisaaitken88]

In this BizTech Magazine article, @8x8 CTO @BryanMartin8x8 highlights three key areas that companies should focus on to enhance #customerexperiences, including the expansion of #CX initiatives beyond the contact center and harnessing the power of #AI. https://t.co/r2ix1pQAci

[Lisa Aitken @lisaaitken88]

Congrats to the @8x8 Professional Services organization for winning a Silver @TheStevieAwards in the #Technology Team of the Year category & a Bronze Stevie® Award in the #CustServ Team of the Year category in the 21st Annual International Business Awards. https://t.co/h9PuspFiWB

[Lisa Aitken @lisaaitken88]

As part of the @8x8 Technology Partner Ecosystem, we're proud to partner with @smsmagic to revolutionize business communications & #customerexperiences. Read about our partnership & the importance of #omnichannel messaging. #SMS #CCaaS #contactcenter #CX https://t.co/7gj8Jn3Fqd

[Lisa Aitken @lisaaitken88]

Expanded video escalation capabilities in @8x8 #ContactCenter enable agents in industries like #retail & #housing to quickly evaluate & resolve customer issues. Read how these innovations improve #CX across industries & use cases: https://t.co/fM8K2xR5VU https://t.co/ieLPpRBjfV

[Lisa Aitken @lisaaitken88]

8x8 is exhibiting at Stand P64 at DTX + UCX London on 2-3 October, and if you pre-book an @8x8 #ContactCentre demo at the event, you'll be entered to win hospitality tickets to a Premier League game at @SouthamptonFC! #DTXLondon #CCaaS #CX #AI https://t.co/NYvzJyVJvs

[Lisa Aitken @lisaaitken88]

8x8 Contact Center helps housing providers streamline processes, reduce costs & improve tenant engagement. Read a summary of Housing24 where @8x8 joined its partner, @Social Telecoms, for demos of 8x8 Contact Center & conversations about the future of #AI. https://t.co/UNsF7rhMkl

[Lisa Aitken @lisaaitken88]

Check out what industry analysts are saying about @8x8 Engage, our new product offering that enables professionals across an organization to enhance #customerexperiences. https://t.co/Xr7EMKiRGl #CX https://t.co/dPIAcaRYoO

[Lisa Aitken @lisaaitken88]

8x8 Operator Connect for #MicrosoftTeams streamlines #telephony deployment & adoption for orgs using #Teams. @8x8 is now the only #operatorconnect provider with a native #CCTR solution that’s #MSFT certified to integrate with Teams: https://t.co/p8nxytMU93 https://t.co/IIpGEig7hT

[Lisa Aitken @lisaaitken88]

What makes @8x8 Operator Connect for #MicrosoftTeams one of the best Teams #Phone options? Here are six fundamental benefits of the solution. #PSTN #telephony #CX https://t.co/6fMg5yolE5

[Lisa Aitken @lisaaitken88]

.@8x8's #ContactCenter, UCaaS, #VideoConferencing & VoIP solutions have received 39 total Spring 2024 @G2dotcom Awards thanks to customer feedback. Read about these awards that range from overall #CCTR leader to overall leader for #UCaaS platform & #VoIP. https://t.co/AIqsum7rb8