Lisiane Ndong

Customer Success Manager. #tech #martech #digitalmarketing #diversity #csm

[Lisiane Ndong @lisianendong]

Very inspiring talk from @karren_brady ! @wibexpouk #WIBTEXPO2023

[Lisiane Ndong @lisianendong]

@mira_inam Hilarious 😂

[Lisiane Ndong @lisianendong]

@lio_train_sncf J’ai une correspondance

[Lisiane Ndong @lisianendong]

@lio_train_sncf Puis je prendre un train plus tôt ?

[Lisiane Ndong @lisianendong]

@Scheenadonia Ah ça 🤣🤣

[Lisiane Ndong @lisianendong]

The 2023 Global Customer Engagement Review by @Braze is here! Dive in to gain insight into the biggest trends in CE and get the exclusive tactics brands can use to drive stronger revenue. https://t.co/aOB8612yBw

[Lisiane Ndong @lisianendong]

@PregnantScrewed Got ticket but don’t know how to access - nothing inbox nor on eventbrite page

[Lisiane Ndong @lisianendong]

@PregnantScrewed Ticket bought but I didn’t receive link and can’t find any on event page. Thanks

[Lisiane Ndong @lisianendong]

@louise_sarah I am on episode 3 of the last season. I don’t want it to end.

[Lisiane Ndong @lisianendong]

@FlavillaFongang Well done!!

[Lisiane Ndong @lisianendong]

58% of customers will pay more for better customer service. In addition to this, 70% of customers would also pay extra if they knew they were going to have a convenient experience.

It shows that paying attention to the #CustomerExperience is vital.

[Lisiane Ndong @lisianendong]

One of the greatest tools you can have is the ability to understand your customer and their decisions.

It may seem like a daunting task as there isn’t one type of customer. So, how do you pin down exactly how your customers go from point A to point B?

https://t.co/O1RCK7noMc

[Lisiane Ndong @lisianendong]

Driving #CustomerEngagement can be done by utilising the concept of #FOMO.

If you have a website for your business, you can customise display notifications in real-time when people make purchases. FOMO is a powerful feeling that can mean boosted engagement and sales.

[Lisiane Ndong @lisianendong]

72% of businesses say improving #CustomerExperience is their top priority.

Creating a customer success strategy includes identifying your customers' end goals, creating a roadmap for long and short-term success, and actioning changes to reach those goals.

[Lisiane Ndong @lisianendong]

Companies with aligned sales and marketing teams experience 38% higher sales win rates as well as 36% higher customer retention rates.

Align these goals by settling on one critical goal to reach, determining how you get there, and action your plans.

[Lori Michele Leavitt @pivotcatalyst]

Hear from 12 women in tech about how they successfully #pressedon in their careers and motherhood.https://t.co/8ztXVwC3zp @emiliadanzica @sabina_pons #pressingon #techmoms #momsintech #stemwomen #everymothercounts

[Lisiane Ndong @lisianendong]

Leading with #EmotionalIntelligence means:

🔸 Being curious about how work has been completed.
🔸 Empathetic to building relationships.
🔸 Encourage yourself and your team to learn new skills.
🔸 Recognise and reward success.

[Lisiane Ndong @lisianendong]

@areej_abuali Congratulations Areej! Have a good rest! All the best!

[Lisiane Ndong @lisianendong]

Businesses thrive when their customers are happy by recommending them to their friends, family, and online.

So, how do you make sure they're content?

🔹 Solve problems quickly.
🔹 Offer self-service options.
🔹 Act on customer feedback.
🔹 Personalise interactions.