Introducing MAFIA-GAME-BENCH🔪
Current conversational AI still struggles with persuasion, an important capability in sales, collections, and support. Agents need to make arguments, respond to pushback, and change people’s minds.
Our new benchmark measures this through the game of Mafia: real-time AI models play with humans, and we measure what people actually do.
Across 123 games with 58 human players, humans were much better at getting others to follow their arguments.
Here’s what we found:
Your customer might stay on the line just because your voice agent sounds like Scarlett Johansson.
Change nothing but the voice profile, and call success rates can shift by as much as 20%. The voice matters more than you think.
That’s why we’re launching Sona Library for voice AI companies. (thread below)
Your customer might stay on the line just because your voice agent sounds like Scarlett Johansson.
Change nothing but the voice profile, and call success rates can shift by as much as 20%. The voice matters more than you think.
That’s why we’re launching Sona Library for voice AI companies. (thread below)
Liva AI (@thelivaAI) provides high-quality human voice and video data for companies building realistic AI models.
https://t.co/soL3JuegDg
Congrats on the launch, @bigvalleyblue and @ashlleymo!