lilly

[lilly @lizzihardy]

@GNRailUK I still haven't had a response from your manager at huntingdon. Same member of staff rude AGAIN today.

[lilly @lizzihardy]

@GNRailUK I was assured that this complaint would be dealt with? Expected a call back from team leader.Sure enough rude again today.

[lilly @lizzihardy]

@GNRailUK @nationalrailenq @TfL

[lilly @lizzihardy]

@GNRailUK is it acceptable for passengers to put up with a rude member of staff day in day out when they pay £6000 to travel a year?

[lilly @lizzihardy]

@GNRailUK I still haven't had any call back or resolution for the awful conduct of one of your staff. This was at huntingdon on 9th may.

[lilly @lizzihardy]

@GNRailUK is it acceptable for passengers to put up with a rude member of staff day in day out when they pay £6000 to travel a year?

[lilly @lizzihardy]

@GNRailUK I still haven't had any call back or resolution for the awful conduct of one of your staff. This was at huntingdon on 9th may.

[lilly @lizzihardy]

@GNRailUK @nationalrailenq When is someone coming back to me? I have called twice

[lilly @lizzihardy]

@nationalrailenq news my father died and I took the train home.arrived in tears to be greeted by a vile member of your staff at huntingdon

[lilly @lizzihardy]

@GNRailUK Nobody has called or offered to, nothing arranged. I would like a response.

[lilly @lizzihardy]

@GNRailUK @nationalrailenq I have already, when am I going to hear a response?

[lilly @lizzihardy]

@GNRailUK @nationalrailenq @GNRailUK there is no excuse for this persons behsviour, this is the third time I've made a complaint. First direct, second to the station

[lilly @lizzihardy]

@nationalrailenq @GNRailUK I have logged a formal complaint.

[lilly @lizzihardy]

@GNRailUK @nationalrailenq Formal appology.

[lilly @lizzihardy]

@nationalrailenq @GNRailUK Disgusted by behaviour. Sharon should be utterly ashamed.

[lilly @lizzihardy]

@nationalrailenq Staff member Sharon arguing about opening the gate because of technicality despite a valid ticket. Me in floods of tears her not caring.

[lilly @lizzihardy]

@nationalrailenq news my father died and I took the train home.arrived in tears to be greeted by a vile member of your staff at huntingdon

[lilly @lizzihardy]

@nationalrailenq disgusted by your staff member Sharons behaviour at huntingdon station. Disrespectful considering the circumstances.

[lilly @lizzihardy]

Wish there could be service with a smile at huntingdon station, conflicting messages from staff #badservice #TfL @greatnorthern @TfL