@virginmedia No they didn’t ask any other questions, just told me I have to wait for a letter to come in the post with a reminder on. But now my internet’s been down for 2 days.
@virginmedia I’ve tried calling, spent over an hour waiting to get through yesterday and they won’t speak to me because I don’t remember a memorable word I set up years ago. Your whole customer service network is awful
@virginmedia Says no issues in the area. Clearly something is wrong for me to have no Wi-Fi for 20+ hours. Couldn’t get through on the phone. No response on the WhatsApp. What now?