Lola

[Lola @Lola124172]

@qatarairways @QatarAirways We met elderly and disabled passengers stranded in Bangkok since March 1. No updates, no assistance.

They slept at the airport, now paying hotel, transport and food themselves while waiting with no solution. This is extremely serious.

Booking ref: XCSEAU

[Lola @Lola124172]

@qatarairways Since you are not responding to our DMs, calls, emails, live chat or at the airport, we will now share a thread explaining exactly what is happening and how we are currently stranded. This is the only way left to get your attention.

Booking ref: XCSEAU

[Lola @Lola124172]

@qatarairways At your Bangkok counter, the only solution given was to call French or Qatari numbers — which we cannot do with Thai SIM cards.
Staff say they have no authority to rebook or refund and are just “waiting for updates.” We are stranded with zero assistance.ref: XCSEAU

[Lola @Lola124172]

@kevinv191 @qatarairways No, we have to do it in ourselves. Because the office in bangkok airport can’t do anything…

[Lola @Lola124172]

@klaived @qatarairways No, nothing at all…

[Lola @Lola124172]

@qatarairways We are currently stranded at Bangkok airport. The teams on site say they cannot do anything. The only option given is to buy new tickets or wait until at least March 6. No assistance at all. This is unacceptable. Please respond to our DM.

Booking ref: XCSEAU

[Lola @Lola124172]

@qatarairways I @qatarairways our March 3 flights to France are cancelled. No reply to DM, phone, email or chat.

We are Privilege Club members and it is extremely concerning to receive absolutely no assistance. We understand the situation is complex, but this is when efficiency matters most.