I also don’t have the access to the app, because I was logged off and the sim card doesn’t work in my country so I can’t receive a code. Without the app I can’t pay for the plan. So, I can’t cancel the plan and can’t pay for it. Could you please help me with this issue?
@CTelekom Hello! I have a problem with T-mobile service. While being in Montenegro I bought a T-mobile sim-card, the employee told me that it’s only active for three months, which is why I didn’t bother to cancel the plan. Today I got a new bill for the 4th month
I contacted a support specialist. She told me that my plan is not a touristic one and it’s gonna be active until I cancel it offline in the shop. The problem is that I’m now in a different country with no t-mobile offices, so there’s no way to cancel the plan.