@VladimirHrusov2 @davidasahuman @NiccieTyler@Gemma1988@cambrianguy@TUIGroup TUI now have had the audacity to tell us our cruise wasn’t cancelled by them so we will have to go through our insurance company!!!!! We’ve got a bloody email and text from them telling us they had cancelled our cruise and telling us we would automatically get a refund!!!! @Tui
@TUIUK I need my money back from my holiday cancelled in March due to covid. You haven’t even sent us a refund note?? We can never get through by phone. The 2 times we have you’ve said the refund will be in our account within 10 days. It’s not.... it’s now June!! Legal action?
@NiccieTyler@Gemma1988@cambrianguy@TUIGroup Well you’re very lucky... I’m still waiting for a refund from March!! No comms from TUI, can’t get through on the phone..... very unhappy!!!
@TUIGroup I wish it was a special day for me Tui..... you still haven’t refunded the holiday you cancelled in March!!! I hope my hard earned money is earning you lots of interest!!! 😤
Been 13 weeks since TUI cancelled our Caribbean cruise due to covid. Still waiting for our refund.... had no email ..... no refund credit note.... no communication whatsoever. There must be a way to contact TUI other than by phone??? In despair at the mo!!!
@Lindsey222333@FirstChoiceUK Totally agree!!!! TUI cancelled our holiday in March..... not even had a refund voucher yet!!! We need our money back..... the money that is sat in their bank account!!!! Shocking .... and from a company we have used fir years!!!