Paul Edmonds at ICS

Insurance Loss Assessor - we act for you not the insurer - let us take care of your claim.

01273 257596

[Paul Edmonds at ICS @lossassessor]

@homeprotect_uk I have been trying to deal with the claims manager and she has routinely been ignoring me. This customer had a tanking repair done by @homeprotect_uk after FOS ruling and it failed in 2024. Still trying to sort this for the customer. Constant delay.

[Paul Edmonds at ICS @lossassessor]

@HastingsDirect I wonder if someone at Hastings Direct can explain why my disabled client is still sitting in a severely damaged home with no action from your agents BVS/ Davies. Should be ashamed. #insuranceclaims

[Paul Edmonds at ICS @lossassessor]

@LBGplc Hi. You insure my clients home. She is homeless through escape of water. Your adjuster have done their job but you have not actioned the report. Please explain why. #claims #fca #customerduty

[Paul Edmonds at ICS @lossassessor]

Are you insured with Pikll? They have placed my clients insurance with First Underwriting - a small niche faceless insurer. 9 weeks since my client lost everything in a fire and no progress. Do not respond with any positive actions. @TheFCA #claims #airbnb @Pikl_UK

[Paul Edmonds at ICS @lossassessor]

@Pikl_UK are you insured with Pikll? They have placed my clients insurance with First Underwriting - a small niche faceless insurer. 9 weeks since my client lost everything in a fire and no progress. Do not respond with any positive actions. @TheFCA #claims #airbnb

[Paul Edmonds at ICS @lossassessor]

@Pikl_UK are you insured with Pikll? They have placed my clients insurance with First Underwriting - a small niche faceless insurer. 9 weeks since my client lost everything in a fire and no progress. Terrible insurer. Do not respond with any positive actions. @TheFCA

[Paul Edmonds at ICS @lossassessor]

@Leisa_Stewart @PolicyExpert Hi Leisa - ongoing. 6 months and still no work at the house. Happy to chat. Please DM details. Be good to get momentum.

[Paul Edmonds at ICS @lossassessor]

@PolicyExpert your suppliers #trinityclaims never get back to me by email or phone with any positive action. I am trying to assit an elderly polocyholder and it has been over two weeks without contact. Shambles.

[Paul Edmonds at ICS @lossassessor]

@ClaimsCGroup hi CC. You’re service centre doesn’t answer the phone and when it does it’s overflow. We have a claim where nobody has responded positively in 8 weeks. Normal. I hope not. #abi #insuranceclaims

[Paul Edmonds at ICS @lossassessor]

13 days since my original tweet, lots of promises, but still no positive responses on the claim. This is not the customer service the policyholder expects. Incident happened. 16th of November 2022. This is not treating the customer fairly #insuranceclaims

[Paul Edmonds at ICS @lossassessor]

@MyUrbanJ Davies who you appointed on my clients claim in November 2022 have only just reported to you - shambles. Policyholder stressed and not being treated fairly. Can you help? #insuranceclaims

[Paul Edmonds at ICS @lossassessor]

@TheAA_UK Done ✅

[Paul Edmonds at ICS @lossassessor]

@TheAA_UK Afternoon. We are assisting a customer - your communication on the claim is terrible. Their house is uninhabitable and they are keen to get works approved. Can you help? Paul #insuranceclaims #floods

[Paul Edmonds at ICS @lossassessor]

Hey. @PolicyExpert still nothing from your privately owned company Trinity claims. This is not surprising given they are not independent from you or regulated. Can somebody please request a response. @fca @BritishInsurers

[Policy Expert @PolicyExpert]

@lossassessor @BritishInsurers @TheFCA Hi Paul

As discussed through the DM's, we have forwarded your comments to the claims team on Friday and the team is currently reviewing your comments as it has only been one working day.

Please rest assured they will be in touch as soon as possbile.

Thanks, Dawid

[Paul Edmonds at ICS @lossassessor]

@GaryLaneClaim @TomLethbridge @PolicyExpert @BritishInsurers @TheFCA Found out today that Policy Expert may in part own Trinity Claims. Keeping claim costs down at policyholders emotional expense makes makes more sense now.

[Paul Edmonds at ICS @lossassessor]

Still nothing from @PolicyExpert - I think they hope people give up and then they won’t have to actually engage in the claims process - or pay @BritishInsurers @TheFCA #insurance

[Paul Edmonds at ICS @lossassessor]

Why are at @policyexpert and their agents Trinity claims, consistently poor, delivering no service and leaving vulnerable policyholders in sewage infested houses - disgraceful. Try DM but no use whatsoever. #insuranceclaims #abi #MartinLewis

[Paul Edmonds at ICS @lossassessor]

Thanks Gary

[Gary Lane Insco @GaryLaneClaim]

@lossassessor @PolicyExpert @BritishInsurers @TheFCA Ask Sheldon Mills at the FCA to look into the poor customer service

[Paul Edmonds at ICS @lossassessor]

This is exactly what they do.

[Tom Lethbridge #FBPPR @TomLethbridge]

@PolicyExpert @lossassessor @BritishInsurers @TheFCA Sham of a company. Their tactics seem to involve pressuring you into a cash settlement, then denying your claim for ludicrous reasons when you ask them to fix it using their contractors. This happened to me, took them to the ombudsman and won. Many similar stories online.

[Paul Edmonds at ICS @lossassessor]

@PolicyExpert @BritishInsurers @TheFCA The damage was caused in November 2022. This all relates to that and the lack of action. Not a good look for you guys.

[Paul Edmonds at ICS @lossassessor]

Why are at @policyexpert and their agents Trinity claims, consistently poor, delivering no service and leaving vulnerable policyholders in sewage infested houses - disgraceful. Try DM but no use whatsoever. #insuranceclaims #abi #MartinLewis

[Paul Edmonds at ICS @lossassessor]

@NesslingGolf @Davies_Group @HolidayExtras Paul - you are not unique. They cannot manage the workload and have too many claims for their capacity. I have had no positive contact since tweeting Monday just platitudes. My client has been homeless for 6 weeks after flood Paul