Carl Cook

[Carl Cook @lovelyblouse]

@easyJet Flight cancelled (from Amsterdam to Naples). Airport staff say to call UK numbers. UK number just disconnects. Stranded, no support, no accommodation, no rebooked flights. Now what?

[Carl Cook @lovelyblouse]

On top of that, your call center is trying every trick in the book to get out of helping. Plus their communication is poor, and contradictory.

[Carl Cook @lovelyblouse]

That's a big difference if the host cancels last minute.