Lyndsay Scatterty

[Lyndsay Scatterty @lscatts]

@parcelforce_os I have sent three DMs and no response, when might I expect to receive a reply?

[Lyndsay Scatterty @lscatts]

@parcelforce_os can you please confirm customer service contact details, I have a missing parcel I would like to trace.

[Lyndsay Scatterty @lscatts]

@BankofScotland is there an issue with the app. I am getting an error message ‘sorry we are experiencing technical problems’ - any idea when this might be resolved?

[Lyndsay Scatterty @lscatts]

@LeShuttle is there an issue with your website? I am unable to book a crossing.

[Lyndsay Scatterty @lscatts]

@britishairways cancelled flight to Aberdeen BA1316, 5 hours no excuse, no solution then cancellation. Absolutely disgusting no customer service and passengers stranded. Sort it out, bureaucracy gone mad.

[Lyndsay Scatterty @lscatts]

@HMRCcustomers I have an email and phone number for the agent, which was recently changed however despite numerous attempts cannot get a response or status update.

[Lyndsay Scatterty @lscatts]

@HMRCcustomers for 3 weeks no advisers have been available via digital chat? What are the reasons for this?

[Lyndsay Scatterty @lscatts]

@HMRCcustomers *few weeks

[Lyndsay Scatterty @lscatts]

@HMRCcustomers I have been trying for a few to get a status update on my compliance check relating to a SA refund. The estimated timeline has been exceeded and I can’t get through to the agent via email/ phone and the online chat facility is unavailable.

[Lyndsay Scatterty @lscatts]

@HMRCcustomers Self assessment

[Lyndsay Scatterty @lscatts]

@HMRCcustomers 4months+ for a compliance check. Inconsistent info from cust servs. Processing a SA repayment will take over 12 months, many hours wasted on the phone and sending letters. Fed up of misinformation, lack of clarity and ever expanding timelines. @HMRCcustomers you can do better.

[Lyndsay Scatterty @lscatts]

@HMRCcustomers This is as far as I can get using the web chat

[Lyndsay Scatterty @lscatts]

@HMRCcustomers

[Lyndsay Scatterty @lscatts]

@HMRCcustomers I didn’t get this option

[Lyndsay Scatterty @lscatts]

@HMRCcustomers Tried both of these options on hold for an hour on the helpline before hanging up as had an urgent call to make. Web assistant advised me to call the helpline. This really is very frustrating.

[Lyndsay Scatterty @lscatts]

@HMRCcustomers It just rings out no answer, message or option to leave a voicemail

[Lyndsay Scatterty @lscatts]

@HMRCcustomers 03000549251

[Lyndsay Scatterty @lscatts]

@HMRCcustomers 0300 054 9251

[Lyndsay Scatterty @lscatts]

@HMRCcustomers Yes and I have emailed and called many times but can’t get any answers

[Lyndsay Scatterty @lscatts]

@HMRCcustomers Yes it’s pending, this has been ongoing since Feb this year. The latest form is showing as received on 1st Dec. I received a compliance check letter in the post on 30 Nov I responded immediately but have been unable to get any further info.