Nick Smith

[Nick Smith @lts2269]

Four days of total silence from @GrabID on CAS-100066582605 & CAS-100066385877.
Instead of explaining why foreign fees jumped from 3% to 8% after reporting driver fraud, you stayed silent.
Lost a 3+ year customer spending thousands of USD across SEA. Moving to Gojek & Xanh SM.

[Nick Smith @lts2269]

@GrabID @GrabID Calling an 8% charge a nominal fee is ridiculous.
My card was charged 3% on every ride for three years until the exact moment I reported driver fee fraud. Right after filing that report, my fee jumped to 8%.

[Nick Smith @lts2269]

@GrabID This rate jump happened right after I reported driver fee padding.
Your own terms state foreign card fees are capped at 2% to 3%. Bumping my account to 8% violates your published guidelines.

[Nick Smith @lts2269]

@GrabID Are foreign accounts being algorithmically penalized for reporting driver fraud?
Address this fee markup publicly, or escalate these tickets to senior billing compliance immediately.

[Nick Smith @lts2269]

@GrabID Tickets #CAS-100066582605 and #CAS-100066385877 have been sitting completely ignored for over 30 hours.
Your support team refuses to answer one simple question: Why was the Foreign Payment Fee on my Visa card jumped from 3% to 8%?

[Nick Smith @lts2269]

Hey @GrabID @GrabSG, why is it my job to fix your support team's accounting mistakes?
Your agent over-refunded a ticket, and now you want ME to execute an international wire transfer to CIMB Niaga to fix YOUR error?

[Nick Smith @lts2269]

Hey @GrabID @GrabSG, how long are you going to let your drivers scam foreign passengers before your support team actually fixes it?
This is the 5TH TIME a driver has added fake fees under 'Others' on my ride. No fees incurred by the driver. Just pure fraud.

[Nick Smith @lts2269]

How does @GrabID explain a foreign payment fee jumping from 3% to 8% on the exact same card in the span of a few hours?
Same card, same user, zero explanation—just an arbitrary 166% increase in platform surcharges after calling out driver fare padding.
Receipts below. Explain!

[Nick Smith @lts2269]

You are actively enabling driver scams against foreign visitors and applying arbitrary card surcharges when caught.
Receipts attached below. Explain the 8% fee bump and refund the unauthorized driver charges, or I'm moving all my business to @gojekindonesia.

[Nick Smith @lts2269]

When I reported driver fraud on ticket CRM:012020004269802, your support over-refunded me by $2, asked ME to pay international bank fees to fix YOUR error, and then jacked up my Foreign Payment Fee from 3% to 8% to claw it back!

[Nick Smith @lts2269]

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[Nick Smith @lts2269]

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[Nick Smith @lts2269]

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[Nick Smith @lts2269]

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[Nick Smith @lts2269]

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[Nick Smith @lts2269]

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[Nick Smith @lts2269]

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[Nick Smith @lts2269]

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[Nick Smith @lts2269]

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[Nick Smith @lts2269]

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