Luke Taylor-Sales

Head of Customer Experience for @brightonhovebus and @metrobus, #foodie, #AvGeek and proud #LGBTQ #TeamGay. 🌈 Ex-#Croydon, now #Horsham. All views are my own

[Luke Taylor-Sales @lucataylor]

@mtsmith2010 We have timetables in print at the moment, so very soon! Although we probs won’t go back to big books again. Very expensive to print, not good for environment, and most people only used a fraction of the pages. So we’re just doing individual books for now to see how that goes.

[Luke Taylor-Sales @lucataylor]

This is a new one for me. But seeing as we can now get the @oxfordbusco #Airline from #Gatwick to #Heathrow, why would we need to pay for parking when we go away? So far, so good, Great driver, comfy spacious luxury coach, and most importantly - Someone else can do the driving.

[Luke Taylor-Sales @lucataylor]

If ever you needed a better role model it would be our beloved Queen. An amazing pillar of strength, dignity, love and respect. Whatever your view of the monarchy, Queen Elizabeth II will be hard to replace.

[Luke Taylor-Sales @lucataylor]

Hurry - Whilst stocks last only! We have a small supply of limited edition mugs for purchase at #1StopTravel. Make sure you don’t miss out! https://t.co/YRJaaICUDV

[Brighton & Hove Buses @BrightonHoveBus]

Introducing our 2022 special edition mugs, with a limited run of only 1008!

Showcasing our vibrant fleet of buses this mug is the perfect gift for birthdays and also a great collector's item for bus enthusiasts.

Find out more at https://t.co/mBjv93bGaQ

[Luke Taylor-Sales @lucataylor]

It’s been great having partners like @passengerteam and @LittlepayHQ to help find solutions to the challenges our passengers put to us. There’s much more planned on our contactless journey so keep watching this space!

[Passenger @passengerteam]

Just launched! @BrightonHoveBus and @METROBUS are now providing contactless payment history within their apps! In partnership with @LittlepayHQ, giving riders visibility of fares caps and savings when they tap on and tap off to pay for travel. https://t.co/G1W7GXhdDm

[Luke Taylor-Sales @lucataylor]

Great to be with our friends @passengerteam as we added “Contactless Journeys” to the menu on our great @BrightonHoveBus @METROBUS mobile app today. Here’s a quick demo from their stand at @Trans_Ticketing. #TTGlobal22

[Luke Taylor-Sales @lucataylor]

Well, after a faultless journey by public transport on @METROBUS @SouthernRailUK and @tfl I have just arrived at @Trans_Ticketing 2022. Can’t wait to hear about what’s going on in the world of ticketing at the moment. And of course, we’re up for an award later too. #TTGlobal22

[Luke Taylor-Sales @lucataylor]

@SpeedySticks007 @METROBUS @Gatwick_Airport That’s the old desk which is about to be pulled down. The new one has different contrasts which meet #WCAG #AAA standards from the checks we did. 😉

[Luke Taylor-Sales @lucataylor]

We’re getting ready to finally open our new and improved @metrobus customer service desk at @Gatwick_Airport this weekend. No where near enough characters available for me to explain why this is so important, so see below 👇 as to why this is so important to me.

[Luke Taylor-Sales @lucataylor]

Not sure how I missed this, but great write up from @CBWtweets about our new flexible capping. 70,000 journeys have benefited from capping since we launched this month. Really pleased that this crazy idea of mine became a reality. ☺️

[Coach & Bus Week @CBWtweets]

Brighton & Hove and Metrobus introduce new discounts for people returning to work
https://t.co/nhiF5Ivr2b

[Luke Taylor-Sales @lucataylor]

@benwgarcia @BrightonHoveBus @METROBUS To be fair @benwgarcia, we all played our parts. Most of our customers won’t know the crazy hours we put in over the past 48 hours… But that’s exactly how it should be! Thanks for you incredible work today!

[Luke Taylor-Sales @lucataylor]

@thomasbowell Thanks Tom. I thought it was just what we needed. No pre-planning required. You just tap on and tap off. We’ll do all the maths and at the same time reward repeat custom with a bit of a discount the more times you reach a cap. So pleased I got support from our directors for this!

[Luke Taylor-Sales @lucataylor]

Really proud to have got this crazy idea of mine over the line in the end. Huge team effort of course, but now the more days you use us our contactless “Tap-on-Tap-Off” in a week, the cheaper the daily price cap gets. And you’ll never pay more than the on-bus weekly price!

[Brighton & Hove Buses @BrightonHoveBus]

We have introduced a discounted daily cap with tap on, tap off contactless.

To make things even better we are offering an introductory special weekly capped rate of just £19!

More info at https://t.co/vatlXbk70Q

[Luke Taylor-Sales @lucataylor]

The #Santabus is a legend in #Brighton. And tonight I get my first opportunity to take part, 5 minutes down the road and the warm welcome from people on the streets is truly overwhelming. Wow.

[Brighton & Hove Buses @BrightonHoveBus]

#Woodingdean, the #Santabus is coming to you tonight. We can’t wait to see you all! A big shout out to our @BrightonHoveBus and @METROBUS volunteers for giving up their time to help tonight! 🎄

[Brighton & Hove Buses @BrightonHoveBus]

#Woodingdean, the #Santabus is coming to you tonight. We can’t wait to see you all! A big shout out to our @BrightonHoveBus and @METROBUS volunteers for giving up their time to help tonight! 🎄

[Luke Taylor-Sales @lucataylor]

Early lunch today for a little #AvGeek moment: Seeing the @emirates A380 return to @Gatwick_Airport after a long Covid related absence. It was great to see this giant just a few metres above our heads. ☺️

#Aviation #avgeek #gatwick #crawley #emirates #airbus #a380 #airbusA380

[Luke Taylor-Sales @lucataylor]

@SpeedySticks007 @AmazonUK Likewise. I only really use them for protection under the consumer credit act if the goods are not up to scratch. But only if I know I have the means to pay them off when the bill comes!

[Luke Taylor-Sales @lucataylor]

I always pay by credit card when I order online as I’m protected. I don’t have a MasterCard and won’t be getting one just to please @AmazonUK . Classic example of a penny pinching - many will shop elsewhere and they’ll probably lose more income than they save 😂 #amazon #scrooge

[Luke Taylor-Sales @lucataylor]

@BabatundeOnabaj @AmazonUK I guess that’s the plan! But I do work in a role which involves retail pricing strategy and I know a lot about payments as a result. My view would be that @amazon have more than enough profit margins to swallow a bit more cost without penalising their customers.

[Luke Taylor-Sales @lucataylor]

@SpeedySticks007 @H2CityBusPW @H2CityBusPW beat me to it James, but manual ramps at both doors, and whilst we’re still finalising exactly how, the double wheelchair bay is very much a red line for us. Thanks as always for all your feedback on how to keep making our buses more accessible. 👏

[Luke Taylor-Sales @lucataylor]

I'm really excited about this. #Climatechange is real, and this gives use a real opportunity to walk the talk with our desire for a greener future. Plus I've loved working with my colleagues on a few interior spec features too. Coming soon to a #Fastway bus near you! 😉

[The Go-Ahead Group @TheGoAheadGroup]

We’re driving into the future. We have ordered 20 hydrogen powered buses from Wrightbus for the Gatwick area, which will be on the road in summer 2022. Read here: https://t.co/UlHhxs05v0