Lucy Yates

Nurse life

[Oliver Lomas MD PhD @ollielomas]

LOST IN INVERNESS AIRPORT. Heirloom baby blanket with huge sentimental value. What a Christmas present it would be to get it back! @British_Airways @INVAirport

[Lucy Yates @lucyyates1]

@ejjrl @becksta9 @AmberLangstonx @Jet247 @Goulding_23 We did for our nearly 2 year old too

[Lucy Yates @lucyyates1]

@becksta9 @ejjrl @Jet247 @AmberLangstonx @Goulding_23 We received ours about 3 weeks ago. It took quite a few submission attempts. I actually think a template I sent formed by “resolver” was what did it though, via all social media forms as well as email 😳 £350 each, including lap baby

[Lucy Yates @lucyyates1]

@Goulding_23 @TUIUK It would take a lot of vouchers and absolutely no monetary contribution from us to go with them again 🫢

[Lucy Yates @lucyyates1]

@TUIUK communication exemplary as usual, still haven’t had my response within 48 hours of the complaint I submitted on 15th June. Bravo 👏🏼

[Lucy Yates @lucyyates1]

@Goulding_23 @TUIUK Soo frustrating, even worse for you as you’re actually out of pocket as well as mildly inconvenienced!

[Lucy Yates @lucyyates1]

@TUIUK I can appreciate that, but people who flew and claimed after me have already received their compensation. People on my flight have also received this. I have just received emails saying my flight cannot be found.

[Lucy Yates @lucyyates1]

@cdrluk would this response be grounds to file a complaint with you about @TUIUK? It is the only response I can get with regard to a flight which was cancelled, diverted and ultimately delayed for about 19 hours. We weren’t offered a cancellation mind you!

[Lucy Yates @lucyyates1]

@LexiiMasters @TUIUK @UK_CAA @CMAgovUK @TheFCA Thank you, funny @TUIUK replied to a message moments after you mentioned @UK_CAA and @CMAgovUK. It was brief though as they’ve gone quiet again now 😡 should’ve been offered a cancellation but had to take my 2yr old to another country for a night instead. Sounds legit right!

[Lucy Yates @lucyyates1]

@TUIUK Still not replying to me @TUIUK. I know people on my flight and on many flights well after mine have received compensation. I’m getting increasingly frustrated by being ignored. Any tips for me?

[Lucy Yates @lucyyates1]

@TUIUK I have… please reply 😂

[Lucy Yates @lucyyates1]

@TUIUK It is about a delay/diversion. I’ve submitted a claim with both flight numbers but it says cannot be found. What should I do next?

[Lucy Yates @lucyyates1]

@ejjrl @becksta9 @Goulding_23 @adam_marks123 @Jet247 I’m beyond baffled but what I do know is @TUIUK are still avoiding me 🫢 I used flight 7763 for the claim but did try 7740 too, neither can be found. Apparently a glitch and they’re going them all manually. Naturally it wasn’t Tui who told me that though!

[Lucy Yates @lucyyates1]

@Goulding_23 @TUIUK Oh that reminds me of the time @TUIUK left you stranded in Lanzarote 😂

[Lucy Yates @lucyyates1]

@TUIUK last week I was defending the fact that most flights were probably normal and media were focusing on bad stories… ask me after I’ve carted my 22 month old to Tenerife at 0:00(ish) to get to @bhx_official from Lanzarote with a huge delay. I’ll never book again @TUIUK 🫠

[Lucy Yates @lucyyates1]

@Goulding_23 @TUIUK I’ve sent an email too, automated response says they will reply in 24hrs but of course… no response in 24hrs 😀 care to help @TUIUK ?!

[Lucy Yates @lucyyates1]

@TUIUK Tried that but apparently unable to locate - any tips?

[Lucy Yates @lucyyates1]

@Goulding_23 @TUIUK You don’t need a holiday voucher, you can fly with @TUIUK for free as everything will be compensated afterwards anyway 🤣

[Lucy Yates @lucyyates1]

@Goulding_23 Sadly I’ve not yet received that one, I’d do get one confirming (incorrect) flight times and delay totals for my compensation claim! Oh, the laughter erupted when the pilot said we look forward to flying with you again soon ahaha no thanks @TUIUK

[Lucy Yates @lucyyates1]

@Jet247 @DailyMailUK They booked all the 29 available rooms in our hotel in Tenerife at 10pm, the guy on the Bahia desk told us when I asked. And they sent the Tenerife flight home at 6pm, we were the last to know!