@Mango Your website is down. You can’t checkout. I’ve been trying to checkout for the past 30 minutes and it keeps redirecting to the shopping bag. This is not a good look.
@JetBlue I had no reason to believe my flight that I purchased using points my travel bank and PayPal for the difference did not go through for a flight. I have a confirmation code from PayPal but am told that is not sufficient. I’m currently stuck and now have to pay an
@JetBlue and further, that “sometimes third party payment method use is unsuccessful, but there is nothing that JetBlue can do about that?” I feel like there is something JetBlue can do about that—honor the original fare. JetBlue canceled one of my flights in this trip without rebooking…
@JetBlue because nothing else was available—ok, fair. But you could have done something in this case and you just refuse to do so. You provided an offer of a flight at a price and I accepted it. A contract was made and I have provided evidence of it—you just chose not to honor it and what
@JetBlue expected to eat the cost of an exorbitantly priced substitute flight? That even when I called the next day to confirm the flight, without prompting, I’m told “I need to monitor my email and if I don’t receive a confirmation email within five minutes, that I should inquire”
@JetBlue I just spent four hours on calls with various JetBlue representatives trying to figure out how and why when I did everything on my end to submit payment via PayPal for a flight, JetBlue can just say they “can’t find that a flight was ticketed on their end” and I’m just
purchase will ever be honored? I’m a loyal customer and have generally had good experiences with Delta. This was very disappointing, especially after a few difficult few days of travel.
@Delta I had no reason to believe my upgrade that I purchased for a flight did not go through. I have a confirmation code from America Express but am told that is not sufficient. My flight even featured the upgrade in the app and I received a confirmation of the upgrade via
email, but I was told by phone and via text that “we don’t see what you see” after waiting to chat with someone for an hour and then trying to get answers with each respective person for at least two hours. How can I ever be sure that what I purchased and can provide proof of
additional £1000 to rebook. I received no email only an “I’m sorry” on the phone and via text after waiting 30 minutes to speak to a human in each instance and then an abrupt disconnection. You canceled my flight on the first leg of this trip and provided no option to rebook,
forcing me to book with another airline and incurring additional unforeseen costs. I have to book with you to fly because there are currently no other options. But who’s to say you whether you will honor this flight? I could be stranded and incur additional costs. Confidence in
@BestBuy your return policy of 15 days is a terrible idea and a real inconvenience in a period where covid is still a concern. Please reevaluate - it will be a real help in retaining your customers and in competing with the likes of Amazon.