@jetsmart_peru URGENT help needed. Involuntary 18-Hr @Delta@ChaseTravel delay causing me to miss Lima to Cusco flight on Sept 4. Requesting @VuelaJetSMART agent to help change my flight to Sept 5. @CapitalOne unable to help since it is ticketed. Please DM ASAP!
@jetsmart_peru URGENT help needed. Involuntary 18-Hr @Delta@ChaseTravel delay causing me to miss Lima to Cusco flight on Sept 4. Requesting @VuelaJetSMART agent to help change my flight to Sept 5. @CapitalOne unable to help since it is ticketed. Please DM ASAP!
Extremely disappointed experience with AA customer service @AmericanAir
My recent international travel on AA was quite a nightmare with indefinite delays/ cancellations;
Requesting response to Reference number: AA-1-40083052541
@EtihadHelp All I’m getting is automated responses. Do not purchase seats on Etihad in advance. Your seats will be reassigned without your knowledge. And you will lose your money. @EtihadHelp@etihad flight Cabin Marshal documented my case.
Very disappointed with @Etihad. Despite purchasing seats in advance for my mother, Etihad reassigned the seats prior to check-in without any notice. I expect a full refund for the seats purchased and compensation for the inconvenience. @EtihadHelp#CustomerServiceFail"
@EtihadHelp@EtihadHelp what else is pending review when all you have to do is refund the amount paid for seats. Lost faith in @etihad and their option to purchase seats.
@EtihadHelp How long will this take @EtihadHelp@etihad ? It is straight forward. I Paid for seats. Submitted proof. I’m getting only automated responses and no refund?
@etihad@etihad@EtihadHelp it’s been two months since the date of travel. I am still waiting for refund for the seats I purchased in June for travel in August. Seats reassigned to other passengers without any notification until I had to checkin. Disappointed. What did I miss?
@Arthretihad Not sure why the delay. I was hoping to get a refund after your 28 day review period. I paid for seats and not assigned during travel. So I should get the refund.
@EtihadHelp Thank you! I submitted the request/ complaint using the link provided.
I made a separate reservation and travelled on the same flight with my mother to accompany her. The Cabin Marshall on the flight also documented the issue.
Appreciate a full refund as soon as possible.
@EAirways11924 I have 1) called prior to checkin 2) requested at the ticket counter and gate prior to boarding 3) spoke to cabin Marshall during the flight who documented the issue and promised Etihad to follow up with me via email. 4) I tweeted on X 5) I sent an email 6) DM EtihadHelp