Clicked on email prompts to do hotel reviews. Expedia required me to type something in the freeform text field so I closed the window. Agoda's was not mandatory and I completed the review. #ux
Please relook the flow when a user hit an error page during payment @hotelsdotcom Booking happened a day later, I received no acknowledgement, only found out when I check my CC statement, have to go through the hassle of cancellation. Poor UX. #UX