lynne boudebza

[lynne boudebza @LynneBoudebza]

@TalkTalk an elderly vulnerable relative has a phone line that isn’t working . Her daughter who managed her affairs died suddenly. My relative doesn’t know her account details. It’s impossible to talk to a person on any phone number without these details. Can you help please

[lynne boudebza @LynneBoudebza]

@Sonos Please sort out your customer support! Bad enough my 7 month old Sonos Roam 2 has a fault. The Bot service was ok but I need a person now we’ve established the problem. I’ve been queuing 3 hours! Meanwhile using my fab but old UE boom ! Guess what I’ll be buying next time

[lynne boudebza @LynneBoudebza]

@tconrad @Sonos Please sort out your customer support! Bad enough my 6 month old Sonos has a fault. The Bot service was ok but I need a person now we’ve established the problem. I’ve been queuing 3 hours! Meanwhile using my fab but old UE boom ! Guess what I’ll be buying next time

[lynne boudebza @LynneBoudebza]

@HealthNetUK you have been ringing me to arrange a delivery which I will need very soon as will run out of meds. I can’t answer your call so have emailed twice! I also rang you before I went away. Can you please send a link to direct message or reply to me email.

[lynne boudebza @LynneBoudebza]

@HealthNetUK please read and answer your emails

[lynne boudebza @LynneBoudebza]

@Hermes_Helpdesk I had a reply asked for the details then nothing! Just thought I’d this thread to let people know what to expect if you have a problem

[lynne boudebza @LynneBoudebza]

@WhiteStuffUK why isn’t there a chat facility as your contact us states? You are very difficult to contact and I have a problem.

[lynne boudebza @LynneBoudebza]

@Hermes_Helpdesk I’ve done that

[lynne boudebza @LynneBoudebza]

@WhiteStuffUK Funny as I checked cookies etc and in other browsers on other devices

[lynne boudebza @LynneBoudebza]

@WhiteStuffUK Funny as I tried checking cookies and in other browsers

[lynne boudebza @LynneBoudebza]

@WhiteStuffUK Evri destroyed my delivery. Can’t speak to Evri or Whitestuff. I’m keen to see the approach Whitestuff take to this!

[lynne boudebza @LynneBoudebza]

@HotpointUK How on earth can Hotpoint claim this- they scored less than 2 on Trustpilot. My experience has awful. I advise buy elsewhere

[lynne boudebza @LynneBoudebza]

@HotpointUK here’s more from WhatsApp chat with ‘customer service’ The number you sent us is not the model number. Please provide us with the model number of your appliance. They asked for serial number! I replied immediately at 1.30pm as expecting a call at 2pm. Silence since !

[lynne boudebza @LynneBoudebza]

@HotpointUK The part is cheap plastic and 13 months old. A reputable company would replace this. Just reflects Hotpoint knows their products are not fit for pure

[lynne boudebza @LynneBoudebza]

@HotpointUK An example of WhatsApp chat with hotpoint
‘Hi are you looking to purchase a part’

I had already explained I needed edge of shelf replaced under 10 year parts guarantee or as gesture of good will as not fit for purpose!

[lynne boudebza @LynneBoudebza]

@HotpointUK A non sensible response that just reflects why people really SHOULD NOT BUY FROM HOTPOINT without reading the shocking reviews

[lynne boudebza @LynneBoudebza]

@HotpointUK Flimsy plastic parts on a heavy use part of Fridge. Nearly impossible to to contact customer service. When you do they just say it’s out of warranty. It’s 14 months old! Where’s goodwill. Would suggest no one buys from Hotpoint.

[lynne boudebza @LynneBoudebza]

Not be able to replace the part free of charge

[lynne boudebza @LynneBoudebza]

@HotpointUK For public awareness this is Hotpoint DM reply in comments! I have a broken plastic shelf edge. Fridge 13 months old when I started trying to contact them! They advertise free parts for 10 years! Furthermore, it’s not fit for purpose. The part cost £12. No goodwills

[lynne boudebza @LynneBoudebza]

I am sorry to say the parts warranty is only covered if you pay for the engineer labour and call out. You can either purchase the part or we can arrange a call back with the repair and care team to go through options on how much the engineer would be? I am sorry to say we would n

[lynne boudebza @LynneBoudebza]

@HotpointUK Funny how you can reply to a public post in minutes but not respond to your DM