Mohammad Faisal

Interest in sports,poetry,study, traveling.

[Mohammad Faisal @m__faisal02]

Same story with me @shashank2op only number of days is 6.

[Shashank Kumar🇮🇳 @shashank2op]

Ticket open since Sunday. SLA: 24 hours. Now 4+ days.

Called 15–20 times. Every time: “Senior will call” / “Technical team will call.”

Not one call in 4 days.

How many times do I have to call for the same scripted response?

Ticket: 77748259
@excitel_rocks

[Mohammad Faisal @m__faisal02]

U r doing nothing. Can u tweet a list of the activities u have done till now to resolve my issue. I cannot hang tight as I am bearing financial losses due to ur inaction and terrible support services @excitel_rocks
U r fooling people. I request every1 not to trust this company.

[excitel @excitel_rocks]

@m__faisal02 Hi Faisal,
We’re on the case! We’re doing everything we can to get this fixed for you right away. Hang tight, and we’ll reach out directly with an update as soon as possible.

[Mohammad Faisal @m__faisal02]

They do nothing except giving fake promises. My connection has been down from 13th Aug and still not received a call. They r just saying, v regret inconvenience, thanks for patience, etc.
They even can't provide what they did to solve the issue.
@excitel_rocks @jagograhakjago

[Chitresh Agarwal @Chitreshagarw12]

I don’t understand what @excitel_rocks is doing from yesterday my broadband is not working and they have not resolved the issue my whole work is interrupted but they are only created ticket and that’s all. What i Do does @excitel_rocks will pay for our loss due to this. Worst

[Mohammad Faisal @m__faisal02]

You have responded 6 hrs ago, and I still didn't receive a call regarding my complaint. The problem is also not resolved. What r u doing get it fixed that it hasn't been resolved in 5 days.
@excitel_rocks

[excitel @excitel_rocks]

@m__faisal02 Hi Faisal,
We’re on the case! We’re doing everything we can to get this fixed for you right away. Hang tight, and we’ll reach out directly with an update as soon as possible.

[Mohammad Faisal @m__faisal02]

Your ground team does not work on the ground. You have worst partnership with your local team. It's been 5 days and not update when my issue will be resolved.
@excitel_rocks

[excitel @excitel_rocks]

@m__faisal02 Hi Faisal,
We understand that you are waiting for an update. Be assured that we are constantly following up on this and trying our best to sort this out at the earliest. Appreciate your patience.

[Mohammad Faisal @m__faisal02]

I did not receive any call till now. Will my issue resolved today?
Don't say we regret or we understand. Solve the issue.

[excitel @excitel_rocks]

@m__faisal02 Hi Faisal,
We understand that you are waiting for an update. Be assured that we are constantly following up on this and trying our best to sort this out at the earliest. Appreciate your patience.

[Mohammad Faisal @m__faisal02]

U have escalated the matter twice or thrice. What's the point of escalation if u need to do it twice or thrice. I registered cmplnt on 13th Aug. What's the excuse dis time for pathetic services @excitel_rocks

[excitel @excitel_rocks]

@m__faisal02 Hi Faisal,
We apologize for the delay in resolution. The matter has been escalated again to the concerned department for immediate attention. Kindly be assured that we are actively following up and will revert with a concrete update shortly.

[Mohammad Faisal @m__faisal02]

Hello @excitel_rocks. U r saying the following from d last 3 days: Wait, thanks 4 d patience, v r working on it, etc. Can u update what u did till now to resolve my issue. I didn't receive a call from ground team. I request every1 not to subscribe @excitel_rocks wifi services.

[Mohammad Faisal @m__faisal02]

@excitel_rocks Let me know how much time?

[Mohammad Faisal @m__faisal02]

@excitel_rocks disgusting CC service and disgusting company. Only fake promises. Connection is down from last 2 days. Don't buy @excitel_rocks connection at any cost.
@excitel_rocks do not reply with same scripted message of regret inconvenience.

[Mohammad Faisal @m__faisal02]

@excitel_rocks my connection hasn't been restored yet. Why u can't solve a simple issue. I am losing my patience. It is 5th day now and didn't receive a single call from ground team. Ab aap galiya sunna shuru kr denge customers se.

[Mohammad Faisal @m__faisal02]

@excitel_rocks @excitel_rocks my issue hasn't been resolved yet. Another day of fake promises. I am losing patience as I suffer losses and u don't compensate my losses. I will bear with ur fake promises if u compensate me financially for each day.

[Mohammad Faisal @m__faisal02]

@eritluxofficial @excitel_rocks @JioCare Please don't. @excitel_rocks is no better. They promise but not deliver in time. My second last complaint took 10 days and I suffered financial loss due to this. CC only respond in scripted way and do not know anything else.

[Mohammad Faisal @m__faisal02]

@excitel_rocks Yes @excitel_rocks . Connection now is active. But ensure strictly that u meet your timeline for services. It is active after almost 3 days.

[Mohammad Faisal @m__faisal02]

Hello @excitel_rocks. Problem occurred again. Filed complaint yesterday but no solution till now.

[Mohammad Faisal @m__faisal02]

@excitel_rocks wapis kijiye remaining plan ke or main kisi or company ki services use Karu. 10-10 din wait ni kr sakte. Aap log to muh uthake bs sorry sir bol dete hai, kaam and financial loss to humara ho raha hai. Agar ni handle ho raha h business to band kr dijiye company.

[Mohammad Faisal @m__faisal02]

Hello @excitel_rocks
Apko regret hai inconvenience ka uska kya hua.
Abhi tak meri problem solve ni hui hai. Aaplog bs paise lene ke liye baithe hai customer ki problem ke liye apne ek line yaad kr rkhi hai bs. 3 din ho gaye hai r mera sara kaam ruka hua hai. Aap mujhe mere paise

[Mohammad Faisal @m__faisal02]

@excitel_rocks Do u even know the meaning of priority. No technician has visited for resolving my issue. Can you tell me what r u doing on priority basis to solve my issue?
@excitel_rocks

[Mohammad Faisal @m__faisal02]

Hey @excitel_rocks my issue is still not resolved. What do w need to do to get repair services on time as promised!! R w a joke for you?? Taking longer as a response every time is no response. We regret the inconvenience is also a no response when u do nothing to solve the issue.

[Mohammad Faisal @m__faisal02]

@AmitKeMit @excitel_rocks Hello @AmitKeMit they just provide fake promises.