MABaseer

[MABaseer @mabaseer48085]

@M_ISheikh @Hajj_nusuk Assalamu Alaikum. It is CC issue, call customer service (cs) and escalate to fraud dept override manager. The manager can see these failed transactions and can help you.

[MABaseer @mabaseer48085]

@Hajj_nusuk @MoHU_En Just for the record… I NEVER got any response from @Hajj_nusuk after their last tweet on 6/5/23. Allah khair.
I pray to Allah SWT 🤲 that you (Nusuk) help ALL hujjaj traveling with you. Don’t let them down like last year’s Motawif debacle. Remember Allah SWT is watching.

[MABaseer @mabaseer48085]

@Hajj_nusuk @MoHU_En No response yet to my concerns. Appears Direct Message request is just an excuse to prolong our agony and to buy time to say bye bye to this year’s hajj also. How is it different from last year’s Motawif? Its SO UNFORTUNATE! No lessons learned from last year. 😞😔😟😢

[MABaseer @mabaseer48085]

@Hajj_nusuk @MoHU_En #Nusuk_hajj, do you have any update for me? I direct messaged you the details about 6.5 hrs back. Time is running out, will appreciate your prompt action in this regard.

[MABaseer @mabaseer48085]

@Hajj_nusuk @MoHU_En I just direct messaged my passport number, email and full name as requested to @Hajj_nusuk

[MABaseer @mabaseer48085]

@KingNesib @Hajj_nusuk @MoHU_En inclusing MoHu in this tweet. See the hotel(s) and see the flights… Allahu aalam.

[BBMF @KingNesib]

@Hajj_nusuk I thought the reason behind Saudi taking control of Hajj registrations was to stop travel agencies from highway robberies? $8,600 USD for one flight per person is beyond highway robbery! Especially since you guys bought them at maybe $2,000 USD. SMH

[MABaseer @mabaseer48085]

@Hajj_nusuk @Mohamme02185302 @MoHU_En aah…. Its a very big test of patience for the western pilgrims. Nusuk Hajj appears to be Motawif 2.0 of this year. No lessons learned from last year, its unfortunate. We had full one year to correct mistakes!
Allahu Aalam.

[MABaseer @mabaseer48085]

@Hajj_nusuk @MoHU_En Time is of the essence. When will Nusuk reach out and resolve my issue?

[MABaseer @mabaseer48085]

@Hajj_nusuk @MoHU_En Need Help with payment. USA Package ( MJB1002) still has 1 more seat available. But payment not going through.

[MABaseer @mabaseer48085]

@Hajj_nusuk @MoHU_En I sent a direct message a while back, no response yet. The pkg is still available with a couple of slots remaining. Unfortunately, I’m unable to pay.
DELUXE 14 DAY NON-SHIFTING - DOUBLE OCCUPANCY (MJB1002)
Getting REQUIRED SEATS ARE NO MORE AVAILABLE, SOLD OUT: PackageId= 2771.

[MABaseer @mabaseer48085]

@Hajj_nusuk @FarihaSane All packages are Sold out. Some even before they were PUBLISHED!!!

[MABaseer @mabaseer48085]

@Hajj_nusuk Trying to complete payment via Credit Card below error msg appears and I’m not able to complete payment. Package from USA: DELUXE 14 DAY NON-SHIFTING - QUAD OCCUPANCY (HJ3000).
Refreshed webpage multiple times, log off and log back in, cleared browser cache, no use.

[MABaseer @mabaseer48085]

@FarihaSane @Hajj_nusuk Do you have an issue with the same pkg or a different one?

[MABaseer @mabaseer48085]

@Hajj_nusuk I have been trying for a couple of hours now. Error message keeps coming up. Already opened ticket (incident number 48846) via email to Nusuk Support.

[MABaseer @mabaseer48085]

@Hajj_nusuk I’m trying to pay by credit card on USA pkg Deluxe 14 day non-shifting - Quad Occupancy (HJ3000) and getting error msg stating there is no data found, PackageId=1081.
Please help. I also opened a support ticket # 48846 via email.

[MABaseer @mabaseer48085]

@Hajj_nusuk @AngganaAlhafidz These generic messages from @Hajj_nusuk reminds me of last year. May Allah SWT help us all.

[MABaseer @mabaseer48085]

@AngganaAlhafidz @Hajj_nusuk I’m still getting Reservation period not active pop-up msg when trying to book a package. It has been happening for past 5 hrs now. I’m from US. Please help.

[MABaseer @mabaseer48085]

@Hicham82501428 @Motawif_SA Haha… me too, got the same email today. Appears they are responding to June 17th emails now. What a shame!