I received a call not too long ago, at about 18:17 from a number that looked more like an Uber number than that of a bank. The caller introduced herself as being from the bank's online banking division.
She asked whether I had authorised a transaction for a specific amount. I explained that there had actually been two transactions, one of which was significantly larger than the amount she was referring to. If this verification process is standard practice, I asked why was there no call made regarding the larger transaction.
She then asked for my physical address. At that point, I told her I was uncomfortable sharing any personal information because I had no way of knowing whether she was genuinely from the bank. The caller then instructed me to visit the bank branch to verify the transaction. A few moments later, I noticed that the transaction she had queried had been reversed. It became apparent that the call had in fact been a legitimate call from the bank.
But how was I supposed to know that?
We are constantly reminded by banks never to trust unsolicited callers, never to disclose personal information, and to be vigilant against fraudsters. Yet when the bank calls, customers are somehow expected to suspend that caution and trust whoever happens to be on the other end of the line.
And what happens if I am in KwaMhlaba Uyalingana or Ntuzuma or Mqanduli ; hundreds of kilometres from the nearest branch, and the transaction is urgent and legitimate?
The issue here is not whether the caller was genuine. The issue is that the current system forces customers to choose between protecting themselves from scammers and cooperating with their bank. In an era of sophisticated fraud, that is a choice customers should never have to make.
Only two more of your favourites remain, and the list will be finalised. They sing beautifully and are always willing to pose for pictures and sign roll calls, but remember, their souls are long gone. To prevent any potential hurt, itโs crucial to heed the guidance of the leadership. We remain standing and are not going anywhere under a criminal syndicate.โ๐ฟ
Been stuck with sewerage as from last week Friday this matter has been brought up to Newcastle Municipal but no sense of urgency shown by the team because they assessed and left us in this mess saying they will escalate,when we called in again only to told
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