Emma MacFarlane

[Emma MacFarlane @macfarlane_emma]

@nutriseed cannot get an answer via phone, Instagram, FB or email! Your customer service is infuriating! Please can you confirm what, when and where my order is! Answer your emails! 😡🤬

[Emma MacFarlane @macfarlane_emma]

@DeliverooHelp @Deliveroo Oh I have but ended up getting a nonsensical email today from Paula about not being refunded because I closed my bank account! I paid by a credit voucher that was a gift! 😡

[Emma MacFarlane @macfarlane_emma]

So @Deliveroo, do you find it acceptable to refuse a refund to a voucher after you cancelled the order for over £40! Totally unacceptable! 😡

[Emma MacFarlane @macfarlane_emma]

@SusanDo39685006 @parcelforce Same here! They are lying and saying attempted delivery so they don’t have to refund you for their failed service!

[Emma MacFarlane @macfarlane_emma]

@MaireadCunning4 @parcelforce Same! Paid nearly £20 for my elderly mother and they claim they attempted delivery but no slip or anything!

[Emma MacFarlane @macfarlane_emma]

@Josephburne Was just wondering that too

[Emma MacFarlane @macfarlane_emma]

@STEVENG85862494 @TessutiHelpTeam Something very dodgy about this company! Check out the reviews on Trust Pilot! Take the refund and run!

[Emma MacFarlane @macfarlane_emma]

@TessutiHelpTeam @STEVENG85862494 Awful company! Completely incompetent and very dodgy!

[Emma MacFarlane @macfarlane_emma]

@TessutiHelpTeam @hiii78875008 All their items get delayed with Evri then end up being “lost”! I had the same, got a second parcel sent with an item missing and they claim I’m lying about the item! Check trust Pilot reviews! Be careful!

[Emma MacFarlane @macfarlane_emma]

@daniellehindley @Selfridges @Hanwalker89 Eek, watch out for @TessutiUK! They seem to be leaving out items from the parcels and then claim the customer is lying! Video yourself opening their parcel (although it may even get lost with Evri too which is another issue with them)! Awful company!

[Emma MacFarlane @macfarlane_emma]

@TessutiHelpTeam @CageOps @TessutiUK Oh yes, completely dodgy this company! Loads of people with missing items and they then just say the customer is lying!

[Emma MacFarlane @macfarlane_emma]

@TessutiHelpTeam @Pokerchunk Same problem but was told basically that I’m lying! Clearly someone in their packing area is going to be having a great Christmas with everyone else’s presents! Complete dismal service!

[Emma MacFarlane @macfarlane_emma]

@TessutiHelpTeam @JDSports @TessutiUK I have sent this! I hope Arif in your “customer service” team gets some more lessons because practically accusing me of lying and dismissing my claim is just not on! 😡

[Emma MacFarlane @macfarlane_emma]

@JDSports @TessutiUK @TessutiHelpTeam you lost my first order! Sent a second order with a missing item and then imply that I am trying to con you! Check your Trust Pilot reviews and sort your shit out! Refund my money! Such bad service!

[Emma MacFarlane @macfarlane_emma]

@TessutiHelpTeam @Ashl3ighDevine I had the same! Then they said the parcel was lost and sent a second one with an item missing! And now refusing to refund me. I suggest you video yourself opening the parcel as proof in case there are missing items! Check Trust Pilot reviews - loads of the same problem as me!

[Emma MacFarlane @macfarlane_emma]

@TessutiHelpTeam @Magdalena031187 Hope you get your missing item! I was just dismissed like a common criminal by the customer service when they left an item out of my order! And that’s after they lost the first order!

[Emma MacFarlane @macfarlane_emma]

@SodaStreamUK I have sent you about 20 emails and just get the “we are looking into it” response! Just do the online transfer, surely your accounts department knows how to do an online payment!

[Emma MacFarlane @macfarlane_emma]

@SodaStreamUK So still waiting (45 days) for my £30 refund that you keep saying has been paid! Terrible service!

[Emma MacFarlane @macfarlane_emma]

@BlondeEn3my Yep, same issue

[Emma MacFarlane @macfarlane_emma]

@nigel_trevor @disneyplus Yep