Kevin Madsen

Engineering Manager @ Meta. Only on Twitter for contacting Customer Support…

[Kevin Madsen @MadsenKev]

@British_Airways The issue is that I have tried emailing, calling and submitting the forms online but no one gets back to me.. is there anything you can do? It’s terrible customer service that everyone is ignoring me and that your CS team over the phone cannot help either.

[Kevin Madsen @MadsenKev]

@British_Airways — my flight got cancelled at the last minute. I submitted a claim and got confirmation that I was owed 220£ in compensation. I was told on 24th July that this would be payed out within 14 days. 4 weeks later still didn’t receive the monies. No response from CS.

[Kevin Madsen @MadsenKev]

As always with VirginMedia it’s impossible to speak to a human. Just annoying chatbots and phone options that send you around in circles.

[Kevin Madsen @MadsenKev]

@virginmedia there’s been issue in my area for over a week now. Every day there’s SMS that it’s getting fixed, or that and engineer fixed it. For then a new issue to be raised with an ETA of 7days for a fix. Impossible to work from home..

[Kevin Madsen @MadsenKev]

@parcelforce Done! Thanks for looking into this and awaiting your answer

[Kevin Madsen @MadsenKev]

@parcelforce I am awaiting a parcel that’s being held until I pay import fees. Happy to do that, but it says that a letter has been dispatched with details via physical mail. I haven’t received this yet though. Any chance you can email the details? Who still uses physicial mail?

[Kevin Madsen @MadsenKev]

@RoyalMailHelp Done, would be great if you could take a look. Tried to call Royal Mail but wait times are over 1h…

[Kevin Madsen @MadsenKev]

@RoyalMailHelp I dropped off a parcel at 9:30am on Wednesday 21 June at the post office to be returned with Royal Mail Tracked Return 48. When I look up the tracking code it still only has the original entry for ‘accepted at Post Office’ and it’s been 6 days. Please help

[Kevin Madsen @MadsenKev]

@British_Airways waiting >2h for our baggage at Heathrow Terminal 5. No one of the ground staff is able to provide any information. A BA staff member literally said that ‘no one knows’…

[Kevin Madsen @MadsenKev]

@HeathrowAirport terminal 5. Waiting 45m already for bags from BA731. Then we’re told it’ll be another 90m due to staffing issues. Total disgrace!!

[Kevin Madsen @MadsenKev]

@prioritypasscom Btw, these lounges all had an A4 paper saying we don’t accept any lounge access for third-party program (and then a list with all partners), so your comment about each one having its own quota doesn’t seem to apply. The latter seems especially true with Aspire lounges.

[Kevin Madsen @MadsenKev]

@prioritypasscom, I’ve flown 8 times in the past 3 weeks, and each time the lounges at various airports were at capacity. Well not really for. Walk-ins that want to pay the fee are still welcome. Checked 4/8 times and it was actually half empty! why pay 350£ if I can’t use this?

[Kevin Madsen @MadsenKev]

@prioritypasscom Thanks for this generic answer. Point still remains, if the number or partnerships for a lounge or the number of membership at PP gets to big, then PP earns more $$$ but members struggle to get in. Before COVID I never had any issues getting into lounges with PP.

[Kevin Madsen @MadsenKev]

@Schiphol 1h and counting to reach security… such disfunctioneel organisation… what’s happening?

[Kevin Madsen @MadsenKev]

@easyJet @easyJet, just wanted to say: Terrible customer service… 7 days for a response… To top that, I cant believe you have the audacity to mention ‘call us’ when literally it takes hours(!) to get through to someone over the phone…

[Kevin Madsen @MadsenKev]

@easyJet EZY8350 for today already has a 2.5h delay in the app. Inbound flight EZY8349 still has to depart LGW so this delay will likely become more like 4h. In Nice, gates are announced, flight is listed as ‘on time’, no staff anywhere in the terminal to ask.. What’s going on?

[Kevin Madsen @MadsenKev]

@Eurostar I know that I can use your lounge with the AmEx Platinum Card, but can I also use the Business Premier ticket gates (when traveling with a Standard ticket) as an AmEx Platinum card holder?

[Kevin Madsen @MadsenKev]

@British_Airways I checked in for a flight NCE - LHR and got an error that my boarding pass could not get issued because of invalid travel documents.. I have the same (valid) EU passport I always travel with (saved in BA) and am a permanent UK resident. Sounds like another bug…