@MadWorldDesign1 We do care, and we appreciate the feedback. We understand the concerns surrounding the current situation at Dublin Airport, and we'll make sure your comments are shared with the relevant team. 💜
@rberrysfo94111 Hi Rick. Sorry to hear you're having trouble. Could you send us a DM with your membership number and a screenshot of any error message you're seeing? We'll be happy to take a look.
@MadWorldDesign1 We understand how important lounge access is, especially for frequent travellers through Dublin Airport. At present, we don't have any updates regarding access to a lounge in Terminal 1 or any future arrangements, and we appreciate your patience and feedback on this
@LoungeFrog67@alex291177 Lounge access policies can vary, and delays can sometimes make timing restrictions a challenge. We always recommend checking the specific lounge's access rules before you travel, as they can differ from one location to another.
@heuer_matthias Hi 😊 Sounds like you've mastered the art of airport relaxation! We're glad to hear it, and we hope you enjoyed your lounge visit at MXP.
@maccattack2000 Hi there, we're sorry to hear that. Lounge availability can get tight at busy times, but we appreciate the feedback. Please send us a DM with a few details about your Prague experience and we'll be happy to take a closer look 🙂
@Rockz055 Hi there! Sorry to hear about the issues you're having with your login. Please send us a DM with your membership info and one of our agents will be in touch with you.
@TonyJSelimi@AmericanExpress Hi Tony, we're sorry to hear about your experience. Lounge access is subject to availability and capacity restrictions set by the lounge operator. Could you let us know which lounge at London Luton Airport you visited?
@alex291177 Hi Alex. Sorry to hear that. We can appreciate how concerning that must have been when your flight was delayed. Could you let us know which Prima Vista Lounge you visited and around what time this happened? We'd be happy to take a closer look.
@VAS1975 Hi there, we're sorry to see this and completely understand your concerns with it. We'd be happy to continue looking into this with you via DM.