Natasha Hammond

[Natasha Hammond @magicjellybeans]

@EE @EE for clarification this was the main inbound call handlers not the bereavement/life events team who were brilliant! They also raised a complaint as they couldn’t believe it. So insensitive.

[Natasha Hammond @magicjellybeans]

@EE your agents need much better training when it comes to bereavement! Absolutely abhorrent service this morning! “Why do you need to speak to a bereavement team…you don’t have an account-I’ll need to speak to the account holder” my mother is dead so can’t come to the phone!

[Natasha Hammond @magicjellybeans]

@AvantiWestCoast I haven’t got the headspace for contacting anyone right now! I just want to get to my mum! I just think it’s awful service!

[Natasha Hammond @magicjellybeans]

£150 on train tickets to try to get across the country to my dying mum and @AvantiWestCoast trains are so full people like me are sat on the floor outside the toilet for the entire duration of the journey. As if this wasn’t a hard enough journey as it is!

[Natasha Hammond @magicjellybeans]

@SkyHelpTeam Yes it’s been appalling for days. Currently down again this evening!

[Natasha Hammond @magicjellybeans]

@SkyHelpTeam Unable to make and receive calls! @downdetector and #X suggest this is a big issue but your service checker says everything is working as it should be!

[Natasha Hammond @magicjellybeans]

Currently on route to @wembleystadium to see @blurofficial Best 40th Birthday present I received. Was so worth the 6month wait! @grahamcoxon Looking forward to some more moments like these later!

[Natasha Hammond @magicjellybeans]

@RoyalMailHelp Any idea why we have received a second invoice on our OBA when first one isn’t due until the end of the month?

[Natasha Hammond @magicjellybeans]

@HariboUKI_ my son found this in one of his mini starmix packs and wants to know if it’s a winning sweet? A heart without the white foam? He doesn’t want to eat it incase it’s a “golden ticket” style competition find! 🥰

[Natasha Hammond @magicjellybeans]

@SkyHelpTeam I hope it’s soon as it’s half term, the kids think it’s the end of days and I’m getting no work done 😭

[Natasha Hammond @magicjellybeans]

@SkyHelpTeam we have no internet this morning and when checking service status and running line tests we are getting conflicting information. Which one is it?

[Natasha Hammond @magicjellybeans]

@SkyHelpTeam Wow it’s been days 😬

[Natasha Hammond @magicjellybeans]

@SkyHelpTeam is the sky vip app still down?

[Natasha Hammond @magicjellybeans]

@affinitybyserif Ah that’s great. Thanks so much

[Natasha Hammond @magicjellybeans]

@affinitybyserif my Mac is being replaced on insurance. Will I need to purchase affinity again or will my product key be able to be installed on my new Mac 😩

[Natasha Hammond @magicjellybeans]

@DandG_Support @HotpointUK Ok thanks. Are you regulated by the FCA and is my plan an insurance policy? Just so I have my facts straight when I complain to the ombudsman regarding a service I pay for and don’t receive.

[Natasha Hammond @magicjellybeans]

@DandG_Support Absolutely diabolical service from @HotpointUK through your repair plans. Please advise how I can cancel my 5 appliance plan as I no longer wish to be your customer. I’d call but you no longer answer the phone!

[Natasha Hammond @magicjellybeans]

@HotpointUK @DandG_Support Why so I can speak to another automated bot?

[Natasha Hammond @magicjellybeans]

https://t.co/soeB9CiBSV

[Natasha Hammond @magicjellybeans]

⁦⁦@MarcusRashford⁩ how amazing is this 👏🏼👏🏼👏🏼 @jessiespicnmix #ENDCHILDFOODPOVERTY https://t.co/aoSdi3KGKr