Intuit Mailchimp Help

Need support? We're here to help! The quickest way to get assistance is by tagging us @Mailchimp or @Mailchimphelp. Send us a DM for expert help.

[Intuit Mailchimp Help @MailchimpHelp]

We're eager to help! For the fastest response, tag us @Mailchimp or @MailchimpHelp. You can also send a DM for personalized support. We look forward to helping grow your business!

[Intuit Mailchimp Help @MailchimpHelp]

@marsamaa Hi Martina, thanks for reaching out. We understand your concerns and appreciate you taking the time to explain your experience. Refund requests and billing-related account reviews are handled exclusively by our Billing team. Please reach out to our Billing team directly using the billing support contact form here: [https://t.co/I5dD8lxuHo]. They'll review your account and assist you with your cancellation and refund request. Thanks!

[Intuit Mailchimp Help @MailchimpHelp]

@jessicatsol Hello there. If you can DM us the best email address to reach out at, that is also associated with your account, we can get you in the right direction. Thanks!

[Intuit Mailchimp Help @MailchimpHelp]

@JewelrySource Appreciate you mentioning this! Mind telling us a little more about your SMS experience? We'd love to know what's working and what isn't so we can keep improving. https://t.co/jbKCwZoEnu

[Intuit Mailchimp Help @MailchimpHelp]

@laulig Thank you for sharing those details with us. The Account Recovery team is actively working on your case. Please monitor your email inbox for further communication.

[Intuit Mailchimp Help @MailchimpHelp]

@EdEichman Thanks for sharing that with us, Ed. We located your ticket number (15163446070) and reached out to the team. They're going to take a closer look and send a follow-up your way as soon as possible.

[Intuit Mailchimp Help @MailchimpHelp]

@EdEichman Thanks for sharing those details, Ed. Could you send us the email address associated with your Mailchimp account in a private message? We'll use it to get you connected with our Support team for a deeper investigation into what's causing the redirect behavior to differ. https://t.co/jbKCwZoEnu

[Intuit Mailchimp Help @MailchimpHelp]

@djmarkking Our Compliance team sent an update regarding ticket #15163105739 on July 24th at 11:49 AM EST to your account's email address. Have you had a chance to check for it? If it didn't come through, just let us know, and we’ll resend it!

[Intuit Mailchimp Help @MailchimpHelp]

Thanks for confirming, Ed. That's really helpful. Could you send us the Campaign IDs for one campaign from July that works as expected and one recent campaign that's showing the issue. The original URL as it's entered in the email (including the *|CAMPAIGN_UID|* merge tag). If possible, the full https://t.co/os6YC7Youv tracking URL from the sent email that's redirecting incorrectly. That will help us compare the link processing between the working and affected campaigns and determine why the redirect behavior is different.

[Intuit Mailchimp Help @MailchimpHelp]

Thanks for sending over those examples, Ed. They're really helpful. From what you've shared, it looks like the URL is behaving one way in Preview, but after the email is sent and the link is rewritten for tracking, it's resolving differently. Since you mentioned this worked in campaigns from July 13–14 and only started happening recently, we'd like to dig into what changed. Does this only happen with links that include merge tags like *|CAMPAIGN_UID|*? Are Click Tracking and/or Google Analytics tracking enabled on these campaigns?

[Intuit Mailchimp Help @MailchimpHelp]

@coachajvm Hello there! We would be glad to assist you with your account. Please feel free to DM us with your inquiry, and we can get you in the right direction. Thanks! https://t.co/jbKCwZoEnu

[Intuit Mailchimp Help @MailchimpHelp]

@UnrealGamesProf Hello there! We would be glad to look into this for you. If you can please DM us with the full case number and the email address associated with your Mailchimp account, we can get you in the right direction. Thanks! https://t.co/jbKCwZoEnu

[Intuit Mailchimp Help @MailchimpHelp]

@djmarkking We're sorry to hear you haven't heard back yet. We confirmed your case is on our Compliance team's radar, and they'll be following up via email soon.

[Intuit Mailchimp Help @MailchimpHelp]

@UrbanInsurance We can help get you in touch with our Account Recovery team. Reach out directly to our team here: [https://t.co/A3HVGzZRi6]. Then, share the ticket number you receive via email with us here.

[Intuit Mailchimp Help @MailchimpHelp]

@skipper05877535 Thanks for reaching out! You mentioned getting connected with TurboTax Priority Care, but we want to make sure we get you to the exact help you need. Could you clarify which service you're trying to reach support for today? https://t.co/jbKCwZoEnu

[Intuit Mailchimp Help @MailchimpHelp]

@LifeInBonita We completely understand. We’ve passed the details of our conversation here along on our end, and will continue to escalate this with our support team.

[Intuit Mailchimp Help @MailchimpHelp]

@MotherNos Hi there. What seems to be occurring when you're trying to log in? Are any specific error messages appearing? https://t.co/jbKCwZoEnu

[Intuit Mailchimp Help @MailchimpHelp]

@LifeInBonita We're so sorry to hear about your experience. That’s definitely not the support we aim to provide. If you have a support ticket number, please share it with us so we can look into this for you. Thanks! https://t.co/jbKCwZoEnu