Maja Falkenberg

Chapter Lead for Customer Journey Experts in Digtial Tribe at YouSee #DesignThinking #CustomerJourney #UX #CX

[Helena Levison @QueenofUX]

“We shouldn’t design for people’s opinions. We should design for their behaviors” @nickygrunfeld at our UX Research Debate at @TwentyThree with #CPHUX

[Maja Falkenberg @maja_mkf]

Something I feel much like the guy behind the desk #sdgc2018 #DesignToDeliver

[Maja Falkenberg @maja_mkf]

How can you transfer customer empathy to your organization? In order to deliver value you need to have empathy for your stakeholders and understand where they are coming from. #thePinBallGame #SDGC2018 #serviceDesign #DesignToDeliver

[Maja Falkenberg @maja_mkf]

“Great designers don’t fall in love with their solution. Great designers fall in love with the problem.” - Always worth remembering https://t.co/5TuPoqGGFY

[Maja Falkenberg @maja_mkf]

Mapping the Customer Journey: Aligning Brand, Management and Ops Around the Customer https://t.co/8iZy3ZfIv2

[Maja Falkenberg @maja_mkf]

This is essentiel to any design proces: “With a clearly defined problem rooted in a user’s purpose, you know the direction you want to go, you can see what’s in front of you.”

https://t.co/Os4WdUaePW #ProductDesign #UXDesign #UserResearch

[Maja Falkenberg @maja_mkf]

Using Prioritization Matrices to Inform UX Decisions https://t.co/NgtxnOsmO0 via @nngroup

[Maja Falkenberg @maja_mkf]

Design changes are two-faced - 1) Companies: "We actually made a huge change, have a look at our big improvement." 2) Users: "Shit, they changed things again now I have to learn something new." @jmspool https://t.co/mkmYZ7UReg

[Maja Falkenberg @maja_mkf]

The key to user interviews is RELAX. You're talking to a person therefore have a conversation and stop doing an interview "Stop doing user interviews. Start having conversations.” by @nicolarushton https://t.co/KjOY4uYWqG

[Maja Falkenberg @maja_mkf]

“Updated Empathy Map Canvas” by @davegray https://t.co/WP3Hj3cGxV

[Maja Falkenberg @maja_mkf]

„Fall in love with a problem, not a specific solution“ — Laura Javier

[Maja Falkenberg @maja_mkf]

The width of UX Design - what competencies are needed to create solid and sublime user experiences https://t.co/G7WJGL6t5Y #ux

[Maja Falkenberg @maja_mkf]

Putting people first: accessibility through design by @wearesnook #accessibility #complexneeds https://t.co/vc0muYhRoo via @SlideShare

[Maja Falkenberg @maja_mkf]

“First identify the problem, then work on the solution.” This UX canvas makes you remember important elements moving forward with a solution https://t.co/fhI3hVLkhK

[Freehand by InVision @InVisionApp]

This #UX strategy guide helps designers make better decisions https://t.co/hGwWbsKmrx

[Maja Falkenberg @maja_mkf]

A Minimum Viable Product Is Not a Product, It’s a Process https://t.co/0vJ05EdcdP

[Maja Falkenberg @maja_mkf]

We don’t own the customer - only the moment we share with them. #CustomerJourney #touchpoints #uxdesign

[Maja Falkenberg @maja_mkf]

Love tricks and tips from these guys @AJSmartUX https://t.co/lz6hJav6yb

[Maja Falkenberg @maja_mkf]

Draw what you’re thinking. Even though you suck at drawing. Then others can see what you mean." https://t.co/5XpMkdaL6s via @InVisionApp

[Maja Falkenberg @maja_mkf]

The Principles of Service Design Thinking - Building Better Services https://t.co/Mfs1v1KcY6 #ux