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@OhsakaRin You are generally correct, but I would flip the order. Japanese companies prefer to speak Japanese (first), and then those things equal, prefer to deal with Japanese people :) I get along fine when they know they can talk to me in Japanese, linguistically and culturally.
@AmericanAir “Please call us about a rebooking because we cancelled your flight”. I call. “Do you want us to call you back in 30 minutes?” Uhm, you asked me to call you? Why didn’t you just call me? 2 hours and 15 minutes later, still on hold.