Makandi

'All our dreams can come true, if we have the courage to pursue them.'

[ICX Kenya @icx_kenya]

Award Ceremony for CJM Masterclass Candidates.
Congratulations!!! on achieving this milestone.

[Makandi @maksweets]

Customers are demanding to have their product experiences at anytime and in anyway they want... Lois Mboo @icx_kenya #CXMatrixLaunch

[Makandi @maksweets]

Heard such an exciting and enlightening talk from @Kipngetichjk at the #ICXBreakfast this morning. Such wonderful delivery and ended on such a high note!

[Makandi @maksweets]

Customers are all in the same ecosystem, it's about how you create different unique experiences per customer and charge appropriately... @Kipngetichjk @icx_kenya #ICXBreakfast #cxmatrixlaunch

[Makandi @maksweets]

We need to leverage customer data to enhance competitiveness... @Kipngetichjk @icx_kenya #ICXBreakfast #CXmatrixlaunch

[ICX Kenya @icx_kenya]

The moment of truth stems from continued listening to customers, not only their complains but also their overall feedback on the organization. @Kipngetichjk #ICXBreakfast #CXMatrixLaunch

[Carolyne Gathuru @CGathuru]

Technology has broken the hierarchy of accessing CEOs. Customers can directly access heads of organizations through social media and the responsive ones get feedback.
This needs to be embraced.

Dr. Kipgnetich
#CXMatrixLaunch

[ICX Kenya @icx_kenya]

Design tools for measuring the moment of truth. This is the point where the customer and organizations interact.
@Kipngetichjk #ICXBreakfast #CXMatrixLaunch

[Makandi @maksweets]

Asante @icx_kenya #icxbreakfast #cxmatrixlaunch

[Makandi @maksweets]

"Technology brings the risk of handling customers as commodities instead of humans" @Kipngetichjk @icx_kenya #ICXBreakfast #cxmatrixlaunch

[Makandi @maksweets]

"Successful customer experiences begin with employee" @icx_kenya @Kipngetichjk #CXMatrixLaunch #ICXBreakfast

[Makandi @maksweets]

"The only stakeholder in an organisation who bakes the cake is the customer" Every other stakeholder... Employees, shareholders, suppliers want a slice of the revenue cake. @Kipngetichjk @icx_kenya #icxbreakfast #CXMatrixLaunch

[Makandi @maksweets]

"To demonstrate the value of customer experience, focus on cost, customer satisfaction and value." @KPMG @icx_kenya #icxbreakfast #cxmatrixlaunch

[Makandi @maksweets]

"When you over or under invest or fail to deliver on customer expectations, profit suffers. You need to find the sweet spot between the customers' expectation and the value you deliver." Wale Abioye. @KPMG @icx_kenya #icxbreakfast #cxmatrixlaunch

[ICX Kenya @icx_kenya]

There is evidence to support the linkage between CX and financial growth / profitability. ~ Mr. Wale Abioye, @KPMG Nigeria
#CXMatrixLaunch #ICXBreakfast

[Makandi @maksweets]

Revenue and research has shown that "Meeting customer expectations makes business sense" @KPMGEastAfrica @icx_kenya #icxbreakfast #cxmatrixlaunch

[Makandi @maksweets]

Did you know that the companies that do well in CX perform way ahead of their peers in profitability. #icxbreakfast #cxmatrixlaunch @icx_kenya

[Makandi @maksweets]

@icx_kenya I'm resuscitating my twitter because of how much I love you! Lol. It's only been 4 years.... #icxbreakfast #cxmatrixlaunch

[The Ellen Show @TheEllenShow]

Patrick, I love you. https://t.co/2Kl8nVOWYN

[Makandi @maksweets]

@Ma3Route Mombasa road busy from eka hotel to nyayo