Mara Rocha

tech junkie, business tinker, former IBM, sloan fellow, 🎥 lover, 🌎 traveller

[Mara Rocha @mara_rocha]

@SilverstoneUK how to ruin a customer experience? Just charge your customer twice for the same ticket and make your customer service irresponsive. Well done @SilverstoneUK #pirellibritishgrandprix #f1

[Mara Rocha @mara_rocha]

Estava lendo este conteúdo da Brasil Paralelo e céus .. continuem exercitando..tenho certeza que vocês vão chegar lá .. mas este filme é a personificação do inferno do espectador .
https://t.co/oqUeh8T7rV

[Mara Rocha @mara_rocha]

@gugachacra você é grande! Aprendo muito .. e sua paixão pela história … lindao! Adoro Guga.. mas arruma esse cabelo 😂 esse cloro todo precisa de uma hidrataçãozinha…

[Mara Rocha @mara_rocha]

@lufthansa I have been trying for 4 days… More than 8 hours combined on hold… I was supposed to fly today… there must be a way you can help me … help????

[Mara Rocha @mara_rocha]

@lufthansa your customer service is the worst! You have cancelled my flight and your not doesn’t work, your phone doesn’t work!

[Mara Rocha @mara_rocha]

@lufthansa Até you serious??? I have been calling your service centre and listening to your annoying music for 8 hours and you are telling me to check the number?? Are you reading this? Do you speak English!

[Mara Rocha @mara_rocha]

@lufthansa Can you give me a phone number that actually somebody picks up? I think I am calling to a Spotify number because all I can hear after 8 hours on hold is music !

[Mara Rocha @mara_rocha]

Want to buy a ticket and never be able to actually fly? Buy @lufthansa #lufthansanightmare #lufthansaworstairlineever

[Mara Rocha @mara_rocha]

@lufthansa is there any way that a customer can contact Lufthansa actually pick up the phone???? #lufthansanightmare #lufthansaworstairlineever

[Mara Rocha @mara_rocha]

@lufthansa want to buy a ticket and never be able to contact the company again if they cancel your ticket without consulting you? @lufthansa is your company! No need to worry, the wen chat doesn’t work and keep sending you automated messages, they don’t pick up the phone either

[Mara Rocha @mara_rocha]

I have been calling your customer service in UK, Germany, Brazil since Saturday! Combined I have listened to more than 8 hours of music! This is a nightmare #lufthansanightmate #lufthansaworstairlineever

[Lufthansa @lufthansa]

@mara_rocha Apologies for the inconvenience. Please keep calling our Service Center in regular intervals until you get through to my colleagues. They are the right point of contact. /Ted

[Lufthansa @lufthansa]

@mara_rocha Apologies for the inconvenience. Please keep calling our Service Center in regular intervals until you get through to my colleagues. They are the right point of contact. /Ted

[Mara Rocha @mara_rocha]

#lufthansa sell you the ticket and run! #worstaiirlineinhistory

[Mara Rocha @mara_rocha]

@lufthansanightmare #worstairline ever #lufthansadisrespectful service

[Mara Rocha @mara_rocha]

@lufthansa I have been trying to contact your service centre in UK for 4 days now. What a terrível customer service

[Mara Rocha @mara_rocha]

#telum https://t.co/s4LLwQMnXV

[Mara Rocha @mara_rocha]

@Snowden 🤦🏻‍♀️

[Mara Rocha @mara_rocha]

NFTs Are a Pyramid Scheme and People Are Already Losing Money #Fstoppers https://t.co/Pz04LPEkm7

[Mara Rocha @mara_rocha]

What Are NFTs? https://t.co/6E0MerDXh2 via @RollingStone

[Mara Rocha @mara_rocha]

https://t.co/JNnrhxzeps