Monica

[Monica @maraujo418]

@CrownAndPaw Why did I pay extra to expedite an order that's been sitting in a queue for 4 days with no first draft?! I'm appalled by the lack of customer service and unresponsive after 6 attempts to reach you. Is this company real?! I feel #scammed

[Monica @maraujo418]

@ChaseSupport Why am I getting transferred to 4 different departments when all I want is to get our points back for our canceled trip? This is very inefficient customer support!

[Monica @maraujo418]

@miamorhotetulum Hi! We have to cancel our Babymoon due to COVID-19 and the recent US Travel Advisory restricting international travel. Our credit card (Chase Sapphire Rewards) is attempting to get in contact with you for our refund. I'm hoping you will work with us on this!

[Monica @maraujo418]

@ChaseSupport @Trinidad533 I was told I can't use the online form b/c our trip is in 3 days (sunday) - the only option on the website is to call your number, but I keep getting disconnected - can you please help??

[Monica @maraujo418]

@ChaseSupport I've been on the phone for hours and have been disconnected 3 times already. We are supposed to be leaving on a trip in 3 days. Chase Customer Support Phone line said she couldn't help us cancel/redeem our pts b/c our trip was too soon. Who can help?

[Monica @maraujo418]

@Uber_Support But you keep following up with THIRD PARTY OUTSOURCED PEOPLE WHO ARE NOT EVEN FROM MY COUNTRY!!!! These people are using canned responses copied & pasted over and over again! STOP WASTING MY TIME if you don't want to keep me as a customer! @Uber #ubersucks #lyftisbetter

[Monica @maraujo418]

@lets_dig_deeper @Uber also - I'm on DAY 4 OF NO RESOLUTION! Is $40 really worth these negative tweets and loss of customers @Uber ??? @lyft is better. #ubersucks

[Monica @maraujo418]

@lets_dig_deeper @Uber UBER IS THE WORST! Let's all boycott and go to @lyft !!

[Monica @maraujo418]

@Uber_Support Actually you're not investigating anything! Each message I get from your "in-app support" is the same message copied over & over! Stop lying to the Twitter-verse trying to make it look like you're helping when you're not! If you want to help, connect me with a REAL person! @uber

[Monica @maraujo418]

@Uber do you want to keep losing customers? If so, redirecting me to @Uber_Support is the way to do it! Either have a REAL person contact me directly or I'll be deleting my app and using @lyft moving forward! #uberisTHEWORST

[Monica @maraujo418]

@idyllsend @Uber @idyllsend did @Uber actually help and refund your ride or did they only offer you a measly $5 credit like they did for me when their driver almost killed me and my two unborn twin babies while doing a very illegal u-turn after going the wrong way? #justwondering #ubersucks

[Monica @maraujo418]

@lets_dig_deeper @Uber They don't have a support team - they have robots working for them who send the same messages over and over! Good luck getting help!! #ubersucks

[Monica @maraujo418]

@Uber @bloodyblack99 Omar - they're lying. They are not here to help! Don't waste your time.

[Monica @maraujo418]

@Uber_Support Your email support isn't helpful. They keep copying and pasting the same response. I bet @lyft doesn't do this which is why I'll be deleting my app and using them moving forward. @uber Thanks for NOT HELPING #uberisuseless #uberistheWOAT #ubersucks

[Monica @maraujo418]

@Uber is garbage! They say they will “help via dm” but it’s days later and my issues has still not been resolved?! #deletinguber #lyftisbetter @lyft

[Monica @maraujo418]

@Uber_Support Your assurance is a lie. Its been days & I keep getting the same
msg about not being able to do anything Bc someone issued me a $5 credit. I don’t want your lame credit - I want a refund. Are you going help or do I need to keep getting the same msg from your customer service?

[Monica @maraujo418]

@Uber_Support @Uber @Uber_Support why am I STILL waiting for this to get resolved?! Give me my refund!

[Monica @maraujo418]

@Uber @anchorpollen Wow! You issue a refund for this customer, but according to @Uber_Support they don't 'offer refunds' only measly $5 credits?? Clearly someone is lying. #uberisgarbage #stoplying #lyftwhereyouat

[Monica @maraujo418]

@Uber maybe you can spend less time tryin to retweet mentions from 2019 St. Patty's & more time trying to help loyal customers? Still waiting on my $40 refund. @lyft do you want my money? I've spent over $1000 w/ @uber in the past few months alone. #uberisgarbage #lyfttakemymoney

[Monica @maraujo418]

@Uber_Support Yes, you reached out but told me to wait to hear from someone from the app. I don't want to speak to anyone who is 3rd party support. You can either help me directly or I can shut down my account and go to @lyft
#lyftcantakemymoney