Maryanne Reed

[Maryanne Reed @mareedy]

@therealreal How do I get a human being to answer a customer service question. An item I ordered never arrived and I am still being charged for it!

[Maryanne Reed @mareedy]

@SouthwestAir used to be terrific at customer relations. But today, I called with a question. Was told they would call me in 17 minutes. In 27 minutes they called, put me on hold, then hung up. I sent a DM Tweet this AM — 10-plus hours later no response. What gives?

[Maryanne Reed @mareedy]

@DeltaSkyMiles what a rip off! I have 4 companion tickets that I can’t use because there appear to be hardly and flights that are eligible, and if I do find one, my paid ticket is hugely expensive. Plus, the website makes it hard to find anything. Shame on you.

[Maryanne Reed @mareedy]

I finally talked to a human being (very nice one, I might add), only to learn that there are VERY few companion seats available on Delta fights. You need to try every permutation on the website, and maybe you can find one, but then the paid ticket goes WAY up in price, Boo!!!

[Maryanne Reed @mareedy]

@Delta What is the deal with companion tickets? It is nearly impossible to find which flights will allow them. I feel like this is on purpose, and it makes me really mad!

[Maryanne Reed @mareedy]

@summerbooks1 Oh dear. Thinking of you dear Renee

[Maryanne Reed @mareedy]

@jkeefe @CNN Congratulations John! Your star keeps rising in a well-deserved way.

[Kristen Hare @kristenhare]

There's a narrative that local news is dying. I try to challenge people to be specific when they say that. What kind of local news? Newspapers? TV? Public media? Digital? @tonyapb3 digs even deeper in this examination of locally owned community papers. https://t.co/JeUI0MyOAk

[Maryanne Reed @mareedy]

@paigelav @HuffPost Congratulations Paige! This is huge!!

[Raju Narisetti @raju]

This is such a terrific recognition.
Congratulations @mareedy and the entire team of @Appalachia100, the collaborative nonprofit newsroom written for Appalachians, by Appalachians; and @WestVirginiaU's Reed College of Media.

[Maryanne Reed @mareedy]

@derekwillis @merrillcollege Congratulations Derek! You were meant to be a prof!!

[Maryanne Reed @mareedy]

@jimbrady @knightfdn What an amazing choice! So happy for you Jim, the Knight Foundation and journalism.

[Maryanne Reed @mareedy]

@VZWSupport I am having major issues and have been trying to reach an actual human being for over two hours today. I am ready to switch my service.

[Maryanne Reed @mareedy]

@poetabook OMG. I’m dying. Only it really isn’t funny.

[Maryanne Reed @mareedy]

@ONA This breaks my heart! She was such an amazing life force.

[Maryanne Reed @mareedy]

This is a beautiful testament to the power of art to move hearts and minds.

[Maryanne Reed @mareedy]

@USC_TrueVote @wvsosoffice @WestVirginiaU My pleasure and honor!

[Maryanne Reed @mareedy]

@amywebb No apologies needed! Let me know when we can reconnect.

[Maryanne Reed @mareedy]

@walkbikemgw @LetsConserveWVU @WestVirginiaU @BikeLeague @gordongee @WVUMascot @claymarsh I’d like that!