@OptimumHelp shame on @optimum. 2 weeks of wonky service for a 96 year old, 3 tech calls, 2 visits, have to wait 48 hours for a tech to fix the problem outside the house…hello @Verizon
@MOHELA - waited 3 hours for “advanced” assistance - spoke to someone who had to transfer me to a supervisor and was then disconnected. Please DM with someone I can speak to…